Job Description

The Operations Manager is responsible for overseeing the daily operations of multiple premium brand restaurants, ensuring exceptional guest experiences, operational excellence, and profitability. This role requires strong leadership, strategic planning, and a deep understanding of hospitality trends, customer service, and quality standards, with a focus on maintaining the brand's premium positioning in the market.

Key Responsibilities:Operational Oversight

Oversee day-to-day operations across all restaurant locations in Qatar. Ensure consistent quality of service, food, hygiene, and ambiance in line with brand standards. Monitor and evaluate performance metrics (P&L, labor costs, food costs, customer satisfaction).

Team Leadership & Development

Lead, mentor, and train restaurant managers and their teams to achieve operational targets. Conduct regular performance reviews and ensure continuous professional development. Foster a positive and high-performance work environment.

Customer Experience & Brand Standards

Ensure a premium customer service experience is delivered consistently. Handle high-level customer feedback and complaints with professionalism and urgency. Ensure that brand values, culture, and standards are upheld across all locations.

Financial Management

Develop and manage budgets, forecasts, and cost control initiatives. Analyze financial statements and recommend improvements to increase profitability. Ensure financial targets and KPIs are met or exceeded.

Strategic Planning & Business Growth

Contribute to the development and implementation of strategic business plans. Identify opportunities for growth, expansion, and process improvements. Collaborate with marketing and business development teams on promotions and campaigns.

Compliance & Risk Management

Ensure compliance with all local laws, health & safety regulations, and food safety standards. Mitigate operational risks by implementing and monitoring SOPs.

Qualifications & Requirements:

Languages:

Fluent in Arabic

and English (spoken and written)

Arabic fluency (native-level)

and strong command of English. Candidates familiar with

GCC hospitality standards

will be highly valued.

Education:

Bachelor's degree in Hospitality Management, Business Administration, or a related field.

Experience:

10 - 20 years of progressive experience in hospitality/restaurant operations, with at least 5 years managerial experience within a premium dining environment. Proven experience managing diverse teams and driving high-level performance. Strong knowledge of F&B operations, financial acumen, and customer service excellence. Ability to work under pressure in a fast-paced, high-expectation environment.
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