Job Title: Operations Manager

Job Code: 140/001/161

Location: Ajman

Salary: AED 20,000 - 25,000

Industry: Manufacturing

Job Responsibilities:

- Create the company\'s supply chain strategy.

- Takes the overall responsibility of Order to delivery cycle and customer complaint resolution management.

- Ensures LPO are properly bucketed in the production plan as per the customer\'s requirement by optimizing the internal resources and capacity.

- Ensures all internal functions (planning, production, and warehouse & logistics) are aligned to deliver what the customer wanted within the committed lead time.

- Analyze data from shipping and delivery processes to find bottlenecks and other issues.

- Evaluate and report on KPIs.

- Monitor logistics to make sure they run smoothly.

- Maintain supply chain inventory and records.

- Train and guide employees.

- Find cost-effective solutions for supply chain processes.

- Resolve issues that come up (e.g. delays in delivery, accidents).

- Collaborate with other departments to create coordinated plans for business growth.

- Develop and implement safety guidelines in all aspects of the supply chain (e.g. use of trucks, pickups, forklifts).

- Ensure supply chain processes meet legal requirements and standards.

- Communicate and negotiate with suppliers and vendors to land more profitable deals.

- Ensures availability of all materials in line with production planning.

Warehouse & Logistics

- Designs overall FG and RM inventory levels based on the business situation.

- Ensures inventory is periodically analyzed and necessary actions are taken to reduce inventory cost by reducing non-moving goods.

- Ensures proper warehousing techniques are implemented for effective identification, traceability, and following of the FIFO system.

- Ensures delivery of goods as per the plan.

- Ensures periodic stock-taking and declares variation if any with the management.

- Improves systems and processes to reduce/eliminate stock variation.

- Optimizes logistics in coordination with sales, planning, and production department and reduces cost as per the business plan.

Customer Complaint Management

- Ensures documentation of all customer queries and complaints with respect to product quality and delivery.

- Initiates necessary action and appraises the customer accordingly.

- Ensures all complaints are resolved as per the lead time.

- Takes necessary action to avoid repeating such complaints from customers.

Others

- Improves systems and processes using technology (ERP) and drives implementation by managing change and people.

- Trains employees to setting their targets and achieving the same.

- Inspires coworkers to attain goals and pursue excellence.

- Consistently acknowledges and appreciates each team member\'s contributions.

- Effectively utilizes each team member to his/her fullest potential.

- Evaluates/reviews individual performance on a weekly/monthly basis and gives feedback for their improvement in performance.

- Identify opportunities for improvement with team members and makes constructive suggestions for changes.

- Keeps track of lessons learned and shares those lessons with team members.

- Mitigates team conflict and communication problems.

- Identifies the loopholes in the system and suggests improvements to protect the company\'s goods and image.

- Ensures all relevant reports are made with accuracy and as per the timelines and submitted to the management.

Job Requirements:

- Manufacturing industry / Construction experience preferred.

- Candidate with worked in UAE with a similar role in a midsize manufacturing company.

- Good knowledge about process flows from Sales order to Product delivery.

- Graduate engineer / Post Graduate with 15-20 years of experience in handling production planning, control, and warehouse management.

- Should have managed a team of professionals at least for 7-8.

- Has knowledge about vendor base and procurement in the plastic industry.

- Has the ability to manage bigger operational teams and conflicts.

- Has knowledge about logistics vendors, rules, and regulations of the market.

- Maintains confidentiality about the company\'s information like customer data, sales data, etc.

- Has the ability to improve systems and processes using new technology and drive the implementation by managing changes.

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