Job Description

Role Purpose
The Operations Manager leads the daily delivery of multiple Emergency Services projects across UAE sites, ensuring safe, compliant, and high-performance operations that meet requirements. The role is hands-on across sites while also running the back-office operating rhythm, budget control, hiring coordination, procurement and subcontractor management, training compliance, reporting, and continuous improvement, plus identifying and progressing organic growth opportunities within existing accounts.
Key Responsibilities
Own multi-site operational delivery, ensuring staffing, readiness, and response capability meet contract requirements.
Maintain active on-ground presence through structured site visits, readiness spot checks, and coaching of site leadership.
Lead operational assurance: inspections, drills, competency checks, incident reviews, corrective actions, and audit readiness.
Manage client-facing operational governance (weekly/monthly), action tracking, escalation control, and performance reporting.
Own contract OPEX discipline: overtime governance, consumables, subcontractors, forecasting, variance management, and cost controls.
Lead workforce planning and hiring coordination with HR: requisitions, onboarding, retention actions, performance management.
Ensure training and competency compliance across sites in coordination with the Training Academy; close gaps and maintain records.
Coordinate procurement/logistics and vendor performance to prevent service interruptions and ensure value-for-money delivery.
Oversee fleet/equipment readiness in coordination with Fleet/Assets; manage defect closure and maintenance planning.
Drive continuous improvement and develop business cases for organic growth (added scope, training, technology enablement).
Lead and manage Operations Administrators to ensure timely, accurate operational administration across sites (timesheets/attendance, overtime tracking, onboarding packs, documentation control, client deliverables, reporting inputs, purchase requisitions, meeting minutes and action logs).
Key Deliverables / Measures of Success
Consistent achievement of contract KPIs (readiness/availability/response/compliance).
Budget adherence and margin protection (controlled overtime, reduced wastage, clear forecasting).
Staffing stability (coverage, time-to-hire, retention, performance outcomes).
Training compliance and competency closure rates across roles and sites.
Fleet/equipment availability and improved defect closure times.
High client satisfaction and effective governance (actions closed on time, fewer escalations).
Organic growth pipeline progressed and converted within assigned accounts.
Improved administrative accuracy and timeliness (clean timesheets, reduced payroll/overtime errors, on-time reporting, audit-ready document control).
Candidate Profile (Essential)
Arabic and English fluent (spoken and written).
8-12+ years' experience in multi-site operations/contract management, ideally in emergency services, industrial services, aviation, defense, or oil & gas.
Proven ownership of budgets, operational KPIs, workforce planning, and contractor/vendor management.
Strong safety/quality mindset with demonstrable experience in operational assurance and incident management.
Confident stakeholder manager, able to lead client forums and drive cross-functional execution.
Demonstrated capability to lead operational administration teams and enforce disciplined reporting cycles.
Preferred
Degree in Operations/Business/Emergency Management/Engineering (or equivalent).
Experience in UAE regulatory and high-compliance environments; ISO/NCEMA/NFPA-aligned operations exposure.
Working Conditions
UAE-based with frequent travel across sites.
On-call leadership availability for major incidents/escalations as required.
We follow an all-inclusive approach to provide high-quality, cost-effective & fully integrated solutions.

Skills Required