Job Description

KEY RESPONSIBILITIES:

1. Strategic Leadership & Operations Management :

Oversee the daily cafe operations, ensuring efficiency and adherence to company standards.
2.Maintain high levels of food safety, hygiene, and cleanliness:

Ensure that all equipment and facilities are in working condition, arranging maintenance as required. Manage inventory, order supplies, and control stock levels to prevent shortages or wastage. Implement and enforce standard operating procedures (SOPs)
3. Customer Experience & Service Excellence

Ensure a welcoming and friendly atmosphere for customers, enhancing their overall experience. Address and resolve customer complaints or concerns professionally and promptly. Uphold high standards of presentation and quality for all food and beverages served. Gather customer feedback and implement strategies to improve service and offerings.
4. Staff Management & Development

Lead, train, and motivate the cafe team, fostering a positive and professional work environment. Manage staff scheduling to ensure adequate coverage while controlling labor costs. Conduct performance evaluations and provide ongoing coaching and development. Recruit and onboard new employees as needed, ensuring they meet brand standards.
5. Sales & Revenue Management:

Drive sales and profitability by implementing promotional activities and upselling techniques. Monitor daily sales reports, analyze performance, and implement strategies for growth. managing waste, optimizing portion sizes, and improving efficiency.
6. Marketing & Brand Representation

Ensure the cafe maintains brand consistency in service, decor, and overall ambiance. Engage with customers and the local community to build brand loyalty and awareness.

KEY REQUIREMENTS / CANDIDATE PROFILE:

Minimum 3-5 years of experience as a Cafe Manager, Restaurant Manager, Cafe Supervisor or similar role in the F&B industry. A bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field is preferred. Strong background in coffee, bakery, and casual dining operations. Strong leadership and team management skills. Excellent customer service and communication abilities. Ability to multitask and create a fast-paced environment. Proficiency in POS systems and basic financial reporting. Knowledge of food safety and health regulations in the UAE. Strong background in coffee, bakery, and casual dining operations. Good knowledge of MS Office, Excel, and working with ERP software
Job Type: Full-time

Experience:

- Driving License

Cafe Supervisor/Manager: 2 years (Required) F&B Cafe/Restaurant handling: 2 years (Required) Casual dining operations: 2 years (Required)
Job Type: Full-time

Pay: AED2,600.00 - AED2,800.00 per month