Job Description

Job Summary

we are seeking an experienced and proactive

Operations Manager

to oversee the complete day-to-day operations of the brand. The ideal candidate will be responsible for

store operations, customer handling, employee management, kitchen operations, menu control, quality standards, and business performance

. This role requires strong leadership, hands-on involvement, and a customer-first mindset.

Key ResponsibilitiesOverall Operations Management

Manage and supervise all daily operations of the outlet(s) Ensure smooth coordination between front-of-house, kitchen, and delivery teams Implement company policies, SOPs, and operational standards Ensure hygiene, food safety, and cleanliness standards are strictly followed
Customer Experience & Sales

Handle customer inquiries, feedback, and complaints professionally Ensure excellent customer service and brand experience at all times Build customer loyalty and manage repeat customer relationships Monitor sales performance and suggest strategies to increase revenue
Staff & Team Management

Recruit, train, schedule, and manage all employees Monitor staff performance, attendance, and discipline Motivate the team to achieve service and sales targets Ensure proper grooming, behavior, and work ethics
Kitchen & Menu Management

Oversee kitchen operations and food preparation processes Ensure menu consistency, quality, portion control, and presentation Coordinate with chefs/kitchen staff for new menu development Control food cost, wastage, and inventory levels
Inventory, Cost & Reporting

Manage stock, raw materials, and supplier coordination Control operational costs and reduce wastage Prepare daily, weekly, and monthly reports (sales, staff, inventory) Ensure proper cash handling and POS reporting
Compliance & Brand Standards

Ensure compliance with local regulations, food safety laws, and company standards Maintain brand image across operations, staff behavior, and customer interaction
Requirements & Qualifications

Bachelor's degree in Business, Hospitality, or related field (preferred)

3-5 years of experience

in restaurant, cafe, QSR, juice bar, or food retail management Strong leadership and people-management skills Excellent customer-handling and communication skills Good knowledge of kitchen operations, menu control, and food safety Ability to work under pressure and manage multiple responsibilities Experience in UAE/GCC food & beverage operations preferred
Skills Required

Operations management Team leadership & staff training Customer relationship management Inventory & cost control Menu planning & kitchen coordination Problem-solving and decision-making
Key Performance Indicators (KPIs)

Sales growth and profitability Customer satisfaction & repeat business Staff performance and retention Food quality and hygiene standards Cost control and wastage reduction
Job Type

Full-time

Location

UAE

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED5,000.00 per month