Job Description

About M_39
M_39 is a dynamic and evolving organization at the intersection of creativity, innovation, and community. We are committed to providing high-quality spaces and experiences for tenants, event partners, and visitors. As we continue to grow, we're seeking a highly organized, relationship-driven Operations Manager to support our General Manager in both daily operations and long-term strategic initiatives.
The Operations Manager will play a crucial role in delivering seamless operations across leasing, venue management, facilities, and broader administrative and strategic support. This is a front-facing, hands-on role ideal for someone who thrives in a start-up like environment proactive, flexible, and people-focused, with the ability to manage multiple workstreams simultaneously.
Key Responsibilities
Operational Strategy & Monitoring

• Develop and implement operational strategies aligned with business goals.
• Monitor and optimize operational processes.
• Establish and track performance metrics.

Leasing Management

• Oversee leasing operations, including onboarding and renewals.
• Manage lease agreements, Tawtheeq registrations, invoicing, and compliance.
• Supervise tenant build-outs and coordinate with facilities teams.

Venue Hire Management

• Manage venue hire from inquiry to execution, ensuring client satisfaction.
• Coordinate with internal teams for event setup and execution.
• Track bookings and ensure accurate revenue documentation.

Facilities & Vendor Oversight

• Manage outsourced facilities team (cleaning, security, technicians).
• Serve as liaison with landlord FM teams and supervise physical space maintenance.
• Oversee repairs, renovations, and ensure space remains welcoming and functional.

Front Desk Supervision

• Lead front desk operations with a focus on hospitality and professionalism.
• Mentor and support front desk staff to deliver high-quality visitor and member service.

HSE & Compliance

• Ensure HSE standards are met in collaboration with third-party specialists.
• Maintain safety protocols and ensure regulatory compliance.

Utilities & IT Management

• Coordinate with utility and IT providers to ensure smooth operations.
• Monitor consumption and implement cost-saving measures.

Procurement & Financial Tracking

• Oversee procurement with Finance and back-of-house teams.
• Manage vendor relationships, petty cash, and revenue tracking.

Program Support

• Work with the Head of Programs to support successful program delivery and logistics.

Qualifications & Experience
Education

• Bachelor's degree or equivalent combination of education and/or professional experience.

Experience

• 10+ years of administration experience, including 5+ years in a management role.
• 7+ years in operations, facilities management, or a related field.
• Experience in leasing, vendor management, and event coordination.
• Background in team management and multi-stakeholder environments.
• Experience with shell and core fit-outs is an asset.
• HSE, facilities, or procurement certifications are a plus.

Knowledge & Skills

• Strong organizational, project management, and communication skills.
• Understanding of HSE regulations, local government protocols, and facilities operations.
• Financial acumen for budgeting, petty cash, and revenue tracking.
• Proficient in managing teams, building vendor relationships, and delivering exceptional customer experiences.
• Tech-savvy with the ability to learn and implement new systems.
• Sensitivity to cultural, creative, and design-oriented environments.

Why Join M_39?

• Be part of a mission-driven organization at the intersection of art, innovation, and business.
• Join a collaborative, agile team in a highly impactful and visible role.
• Play a key role in shaping the operational backbone of a growing organization.

At Yosh Hospitality, our recruitment department stands as a beacon of excellence in sourcing top-tier talent for the luxury hospitality sector and beyond. We specialize in providing bespoke recruitment solutions meticulously tailored to meet the sophisticated needs of our diverse clientele. Our expertise extends across various industries, including luxury hospitality, investments, arts, and lifestyle.