Job Description

Black & Grey HR is recruiting for a retail company in Kuwait. They are looking for an Operations Lead who will be responsible for ensuring the seamless functioning of operations to maximize sales and minimize expenses - by engaging and leading the retail team and fostering a customer-centric culture. The ideal candidate will be familiar with retail operations and possess relevant competencies, among other things.

- Manage all retail store operations and processes, as well as distribute tasks to the team.

- Line management of Store Managers - leadership development and performance management.

- Driving a culture of customer centricity through shop floor behaviors - ensuring the brand is accurately represented on the floor through the team, strong Visual Merchandising and product placement

- Prepare and control budgets with the goal of minimizing expenditure while increasing efficiency.

- Manage logistics and transportation to ensure retail stores are efficiently supplied.

- Manage stakeholders both internally (head office / support functions) and externally (mall management, customers, local authorities, etc.)

- Monitor stock levels and ensure maximum availability to drive sales - avoid stock outs of key lines and oversupply of stock

- Plan and oversee in-store promotional events, campaigns or commercial initiatives

- Keep abreast of market trends to determine the need for store improvements

- Competitor feedback and analysis

- Analyse sales and revenue reports, formulation of action plans

- Ensure that the store follows all legal, health, and safety regulations.

Requirements

- Bachelors degree in business administration, operations management, or a related field.

- Proven experience as an operations manager or similar role.

- Strong leadership and decision-making skills.

- Excellent communication and interpersonal abilities.

- Demonstrated ability to manage and motivate a team.

- Strong problem-solving and analytical skills.

Benefits

- Attractive Salary + Benefits