Job Description

The Operations Excellence Lead is responsible for the centralised management of operational continuous improvement actions, initiatives and other assurance activities to drive operational excellence. The primary responsibility is to lead on process simplification, standardisation and progressing the continuous improvement cycle.

MAIN RESPONSIBILITIES

Strategic

Support in implementation of change or lead change within operations department.

Stakeholder / Customer

Participate in emergency preparedness and business continuity planning and review and update the plans in liaison with the Operations Standard Manager.

Operational

Overall centralised management of the continues improvement tracker for operations department.

Supporting delivery of improvement initiatives to build resilience and improve efficiency.

Simplification and standardisation of operational process, procedures and work instructions and centralised document reviews.

Support ongoing review of dynamic flowcharts and linked operational documents.

Conduct periodic compliance checks to monitor implementation of continuous improvement actions and report findings of areas of improvement to management team.

Support in delivery of other operational assurance activities including drills, management inspections and coordination with other functions within the organisation.

Participate in internal and external audits conducted by QHSE, client or third parties.

Raise and track non-conformances and corrective actions identified through the operational assurance program.

Participate in investigations of incidents accidents assigned to the operations assurance team.

Support the Operations Standard Manager with initiatives to develop, maintain and drive process and system improvements.

Perform and carry out duties as directed by the Head of Planning & Performance.

Capability / People

Support the Operations Standard Manager in the creation and delivery of post incident debriefs, lessons learned and workshops.

KEY COMPETENCIES

Technical Competencies

Knowledge of railway systems, operations and continuous improvement process.

Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced and cross functional environment. Capable in using Microsoft Office applications (Excel, Outlook, Power Point, others).

Behavioural Competencies

Professional maturity, judgment, supervisory presence to lead actions or tasks, projects.

Problem solving, analysis, process improvement and ability to manage complex tasks within target time frames.

Collaborative, strong team player, leadership skills to work with cross-functional teams.

Ability to work unsupervised to meet tight deadlines.

MINIMUM QULAIFICATIONS

Min.

Required

Desirable

Education

Bachelor's degree or equivalent vocational qualification; or degree in Management discipline

Relevant professional qualification and membership of professional body an advantage

Experience

3-5 years of supervisory experience in the railway operations essential Experience in one or railway functions- operations (station, OCC and Train operation)

Experience in operational document writing and conducting reviews


Experience in implementation or management of continuous improvement actions.

Skills / Training

Fluent in English.


Lean/ Six Sigma or other professional process improvement certification