Job Description

HOW WILL YOU MAKE AN IMPACT?
As Operations & Distribution Executive, you will play a key role in ensuring the smooth, accurate, and efficient flow of Cartier's daily operations. You will support the UAE Operations & Distribution Manager in maintaining excellence across stock management, logistics coordination, and order fulfillment, ensuring our boutiques and partners receive the highest level of service.
You will collaborate with internal teams across Supply Chain, Finance, IT, and Logistics to ensure operational agility, precision, and customer satisfaction, key pillars of Cartier's excellence.
WHAT WILL BE YOUR MISSION?
You will support the following areas:
Supply Chain Tools & Coordination

• Act as a key user for stock availability and firm order tools.
• Manage after-sales service tools related to shipment discrepancies and quality claims.
• Monitor replenishment systems, raising alerts to ensure smooth product flow.

Customer Service Excellence

• Ensure stock requests are reviewed and responded to within 24 hours.
• Oversee order fulfillment and delivery lead times, coordinating with all stakeholders to ensure timely execution.
• Communicate proactively on delays or issues and collaborate cross-functionally to resolve them.
• Follow up on shipment claims, ensuring timely closure and customer satisfaction.

Sales Administration

• Support invoicing strategies, returns operations, and rebalancing in coordination with the operations team.
• Manage novelty orders for suppliers and clients in SAP according to launch plan targets.
• Assist in marketing stock requests and activations as per campaign timelines.
• Ensure accuracy of operational data in SAP (GI dates, stock adjustments, backorders).
• Conduct regular stock reconciliations and system updates for boutiques.

Reporting & Analysis

• Support the Operations & Distribution Manager in compiling operational data and preparing reports, analyses, and presentations.
• Assist in identifying potential supply chain risks and recommending process improvements.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
To thrive in this role, you should demonstrate:

• A degree in Business, Industrial Engineering, or a related field.
• At least 1 year of experience in a Supply Chain or Operations role.
• Strong analytical and organizational skills with attention to accuracy and deadlines.
• Proficiency in Microsoft Excel and familiarity with SAP.
• Excellent communication and stakeholder management skills.
• A collaborative, pragmatic, and agile mindset.
• Fluency in English.

WHAT DO WE OFFER
At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
WHO WE ARE?
At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.
We empower individual talents, united by a shared commitment to excellence and inspired by the world's diverse cultures, to respect and enrich our unique heritage.
We believe that different perspectives fuel innovation and drive us to create exceptional experiences.
We offer an energizing environment for career growth and the opportunity to contribute your vision to a legacy of creativity.
We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, and nurturing a strong sense of belonging.
Join us at Cartier, a place like no other, forever moving forward.
YOUR JOURNEY WITH US
If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet the Hiring Manager and the HR Manager.
Take your next step with Cartier, we look forward to hearing from you!
Learn more about life at Cartier
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont

Skills Required