Job Description

Role Overview

We are seeking a proactive and detail-oriented

Operations and Guest Experience Coordinator

to join our dynamic team. In this hybrid role, you'll manage daily guest communications, maintain accurate property listings, and support internal operations. You'll be the key point of contact for guests and play a vital role in ensuring an outstanding experience before, during, and after each stay.

Key Responsibilities

A. Guest Relations

Respond promptly to guest inquiries and concerns via phone and WhatsApp. Send scheduled communications: welcome, check-in, mid-stay, and thank-you messages. Handle guest complaints or requests by coordinating with housekeeping and maintenance. Follow up with guests post-checkout to encourage reviews and gather feedback. Log guest feedback and escalate critical issues to management when necessary.

B. Administrative Support

Maintain and regularly update property listings across platforms (photos, amenities, descriptions). Conduct weekly audits of listings using a centralized tracker. Support unit onboarding/offboarding: DTCM registration, utilities setup, photos, and portal updates. Prepare and submit daily operational reports on guest issues, check-ins/outs, and listing changes.

C. Operational Coordination

Liaise with the cleaning team leader to align schedules and urgent requests. Escalate emergency or maintenance issues to the appropriate departments. Ensure timely resolution of guest service requests.

Requirements

1-3 years of experience in hospitality, property management, or customer service. Excellent communication skills in English (written and verbal); additional languages are a plus. Strong organizational and multitasking skills. Proficiency in Microsoft Excel, Google Workspace, and communication tools like WhatsApp. Familiarity with property management systems and booking platforms .
Job Type: Full-time

Pay: From AED4,000.00 per month

Experience:

* Holiday Homes / Real Estate: 1 year (Required)