Job Description

The Operations Controls Officer is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

Standard Controls Test Plan - Being responsible to execute Standard Controls Test Plan, Review country specific processes based on any local requirements : Daily DF/RF (Deliver Free / Receive Free) monitoring, Tracking of Non-settled Transactions, Securities Transfer, Securities Operations, Turnaround Transactions. Ensure timely submission of review results and corrective actions with focus on content & quality. Work with Operations in planning corrective actions and ongoing analysis and monitoring of exceptions trend. Proactive reviews - Execute proactive review schedule for the year including: Health checks: Conduct targeted reviews focused on specific operating areas /functions or a business unit driven by control concerns/high risk areas/OREs. Process deep-dive: Conduct front to back review of a function of business aligned process driven by function/process failures and control indicators. Conformance reviews: Conduct targeted reviews to ensure compliance/conformance with procedures and programs relating to operations global, regional functional policies etc. driven by new or changed policies, standards or directives, audit and business monitoring issues. Controls advisory - Provide guidance to Operations as it relates to control design. Control evaluation of NPACs and key policies, standards, directives as it relates to Operations. Risk & control support - On an ad-hoc basis, provide any specific onsite support on the following areas TPM, COB, Fraud Management, Entitlements, EUCs. Control forums - Participate in Risk & Controls forums, focus on emerging trends and key risk indicators, be engaged in key developments and awareness. MPP - Provide guidance on Manual Payments Processing to Operations, monitor MPP deviations. Review of MPP process and underlying controls on periodic basis. Ops Risk Events (ORE) oversight (e.g. PLE/Near Miss, Ops Losses etc.) - Provide guidance & be point of escalation, follow through units to ensure timelines are adhered to for input into system, challenge remedial actions and root cause. Check data quality for OREs and be part of the approval chain wherever required. Work with stake holders in root cause analysis and documenting lessons learnt. Audit interface & oversight - In partnership with Operations, ensure a state of audit readiness at any point of time. Close monitoring of the IA, regulatory and other reviews. CAP management - Be engaged with Operations through full lifecycle of CAP, review of the CAPs prior to raising in iCAPs to ensure the quality of the CAP, perform validation to ensure sustainable remediation for level 3 and above and all IA CAPS. KRI oversight & challenge - Monitor metrics and key risk indicators via Operations MIS and ICG dashboards. Analyse and monitor emerging trends, engage with Operations to drive remediation, challenge key risk items within Operations metrics and continuous monitoring for improvements in key risk indicators. MCA oversight - Review the effectiveness of MCA and ensure it properly covers risks & controls for area of responsibility, monitoring methodologies capture the issues effectively. Balance Sheet Exceptions Reporting - Monitor BSER exceptions, work with Operations to understand key BSER risk items for escalation where required, monitor trends and variances, work with operations on remediation plans and minimize manual touch points. Red account oversight - Monitor the number and value of red accounts, review underlying root cause, analyse and monitor trends, work with Account Owner/Proof Owner on remediation. End User Computing EUC Oversight - Understand and evaluate inherent and residual risk, work with Operations to mitigate use of EUCs, oversight and advice to ensure all EUCs are registered and correctly classified. Effective back up & succession plans. Enhance the culture of controls and reinforce the institutional operating principles & code of conduct. Enhance the controls plan by identifying opportunities to improve, eliminate, automate and/or centralize controls testing to focus on pro-active reviews and extend coverage to all ICG business lines. Participate in projects as per supervisor requirements and guidelines.

Qualifications / Education: AMMC Internal Control Certification (recommended) Bachelor's degree, preferably in business, accounting, or finance is the minimum educational requirement 3+ years of core Banking Operations & Controls English level on Upper Intermediate or above level Bachelor's/University degree or equivalent experience

Job Family Group: Operations - Transaction Services

Job Family:Reconciliation and Proofing

Time Type:Full time

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