Job Description

Operations & client Management executive

Job Title:

Operations & Client Management Executive

Location:

[Fubai/ international city]

Reports to:

Management / Operations Head

Job Summary:

We are seeking a responsible and organized

Operations & Client Management Executive

to manage client coordination, logistics, staff schedules, and overall operational efficiency for our e-commerce business. The role involves ensuring smooth communication between clients, suppliers, and the operations team, while keeping all deliveries, repairs, and daily office tasks running seamlessly.

Key Responsibilities:

Client & Delivery Coordination:

Coordinate with clients to ensure

on-time delivery

of products ordered through our e-commerce platforms.

Communicate with drivers and technicians

to ensure proper handling, delivery, and after-sales service. Prepare and organize all

delivery notes, collect client signatures

, and ensure branding is done before dispatch. Provide clients with accurate delivery documents and confirm completion of orders. Handle walk-in clients, provide assistance, and confirm their delivery or repair schedules.

Supplier & Stock Management:

Organize and follow up with

suppliers

to ensure products are received on schedule. Maintain accurate

stock levels

, manage returns, and conduct regular stock checks. Suggest and convince customers for

alternative products

if original items are unavailable. Ensure all

purchase orders

are processed and delivered without delay.

Staff & Office Coordination:

Monitor staff attendance

, check-in/out timings, and maintain attendance records. Prepare and manage

daily work schedules

for drivers, technicians, and support staff. Maintain a

positive work environment

, ensuring peace and harmony among staff. Keep the

office organized

, clean, and functioning efficiently.

Reporting & Administration:

Report daily activities and progress

to management, including deliveries, pending tasks, and client feedback.

Reply to all business emails

promptly and professionally.

Set appointments, schedules, and reminders

for deliveries, repairs, and meetings. Maintain detailed

records and reports

for management review. Ensure effective communication across all departments and maintain smooth workflow.

Requirements:

Bachelor's degree in Business Administration, Logistics, or related field (preferred). 2-4 years of experience in operations, logistics, or client management (e-commerce experience is a plus). Strong communication, coordination, and multitasking skills. Excellent organizational and time-management abilities. Proficiency in MS Office / Google Workspace tools. Reliable, proactive, and detail-oriented. Positive attitude with leadership and problem-solving abilities.

Key Traits:

Responsible and trustworthy Customer and service focused Strong communicator and team player Organized and disciplined Efficient in managing staff and deadlines
Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED4,000.00 per month

Experience:

Operation & Client Management: 2 years (Preferred)
Language:

English (Preferred)
Expected Start Date: 30/11/2025