Job Description

Avant de postuler a un emploi, selectionnez votre langue de preference parmi les options disponibles en haut a droite de cette page.

Decouvrez votre prochaine opportunite au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunites innovantes, decouvrez notre culture enrichissante et travaillez avec des equipes talentueuses qui vous poussent a vous developper chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnees dotees d'une combinaison unique de competences. Si vous avez les qualites, de la motivation, de l'autonomie ou le leadership pour diriger des equipes, il existe des postes adaptes a vos aspirations et a vos competences d'aujourd'hui et de demain.

Fiche de poste :

Key Responsibilities

------------------------

1. Driver Dispatch & Workforce Control

Manage and publish the Daily Driver Dispatch Report (DDR) with complete accuracy and timeliness. Monitor driver deployment, route adherence, and productivity metrics. Conduct daily follow-ups with drivers and supervisors to address delays, missed scans, or route deviations. Ensure workforce accountability and compliance with dispatch and attendance requirements.

2. Shipment Resolution Group (SRG) Management

Support Shipment Resolution Group, ensuring timely handling of shipment exceptions. Coordinate with operations, customer service, and gateway teams to resolve holds, misroutes, and delivery failures. Track unresolved exceptions and escalate risks that may impact service commitments or customer experience.

3. Damage Investigation & Claim Cost Reduction

Lead and manage damage investigations, including root cause analysis and corrective action tracking. Liaise with hubs, drivers, sort teams, and customer service to gather supporting evidence and documentation. Ensure timely closure of damage cases to minimize customer impact and reduce claim exposure. Identify recurring damage trends and recommend preventive measures.

4. Service Performance & KPI Protection

Monitor daily operational KPIs including on-road performance, exception aging, damage ratios, and productivity. Proactively flag risks that could impact service levels or customer commitments. Support management with accurate reporting and insights for decision-making.

5. Stakeholder Coordination

Act as a central point of contact between drivers, supervisors, customer service, and management. Ensure clear communication and alignment across teams to maintain seamless service delivery.

Key Deliverables

--------------------

Accurate and timely Daily Driver Dispatch Reports and Management Reports Reduced shipment exception aging Improved damage investigation turnaround times Sustained service levels and operational compliance Measurable reduction in claim-related costs

Skills & Competencies

--------------------------

Strong operational control and analytical skills Ability to manage multiple priorities in a fast-paced environment High attention to detail and follow-through Excellent MS Office skills (Excel, Power Point, Word) Effective Written and Oral communication skills and stakeholder management Problem-solving mindset with a focus on root cause analysis

Experience & Qualifications

--------------------------------

Prior experience in logistics, courier, or transportation operations preferred Experience in driver management, dispatch control, or shipment resolution is highly desirable Strong proficiency in operational reporting and tracking tools

Type de contrat:

en CDIChez UPS, egalite des chances, traitement equitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attaches.