Job Description

Mission :



To drive operational excellence across Washmen & The Finery by taking ownership of high-impact projects, optimizing workflows, and cross-functionally collaborating with internal teams to ensure the business can scale successfully while maintaining service quality and efficiency. Consistently delivering results at a high level.

Key Outcomes:

Project Execution: Deliver on cross-functional, project-based initiatives (customer service, production, logistics, tech, marketing, etc.) from planning to execution within defined timelines.

Process Improvement: Identify inefficiencies and propose solutions to improve operational workflows and customer satisfaction.

Structured Problem Solving: Tackle complex problems by clearly laying out your thinking, assumptions, and plans.

Team Collaboration: Facilitate seamless communication and coordination between stakeholders.

Quality Assurance: Maintain high standards for quality and ensure all operational decisions align with the brand and service expectations.

Scaling Support: Support the operational roadmap as we scale operations and all the challenges that come with it --doubling staff, volume, and capacity--without compromising on quality or performance.

Clear Communication: Present structured approaches and problem-solving strategies clearly to stakeholders, including how decisions are made and implemented.

Accountability: Take complete ownership of assigned responsibilities from end to end.

Reliability in Ambiguity: Be the person the team can depend on when things are unclear or fast-moving.

Requirements:

2-5 years of experience in operations, general management or project management in services or consumer facing industries.

Demonstrated ability to manage multiple projects simultaneously.
Experience working with cross-functional teams and departments.
Exceptional written and verbal communication skills.
Fluent in problem-solving, decision-making, and structured planning.
Comfortable with technology, digital tools, and data-driven decisions.
Proven record of consistent, reliable delivery of work.
Startup or scale-up experience is a major plus.