Daily monitoring of the availability and functionality of all delivery platforms across all restaurant locations.
Ensure menu accuracy by checking availability, descriptions, and pricing across platforms.
Assist store managers with delivery-related concerns, coordinating with platform account managers and support teams.
Update photos and descriptions as needed to maintain brand consistency and accuracy.
Assist restaurant teams in resolving dashboard technical issues, coordinating with IT and delivery platform aggregators as necessary.
Add new menu items in collaboration with the Executive Chef and marketing team.
Monitor and consolidate cancelled and refunded orders posted in the delivery group and emails.
Investigate order discrepancies by coordinating with restaurant managers and requesting detailed reports.
Communicate with delivery platforms to seek clarification and process settlement requests.
Work with the accounts department to ensure proper reconciliation of aggregator refunds and settlements.
Encode daily sales figures to be send to the Executives.
Perform additional tasks as assigned by management to support business needs and strategic goals.
File and manage invoices from external vendors, including Come-Come, Kitchen Park, ensuring accuracy and timely processing. Perform additional tasks as assigned by management to support business needs and strategic goals.
Extract and analyze dine-in item sales reports when required.
Collect, organize, and maintain data from multiple sources.
Clean and validate data to ensure accuracy, consistency, and completeness.
Perform analysis using Excel, including pivot tables, VLOOKUP/XLOOKUP, formulas, and basic charting.
Generate detailed and summary reports for delivery platforms such as Deliveroo, Careem, Talabat, Noon Food.
Compare POS sales vs. Accounts reports in the Target Matrix to track discrepancies and trends
Distribute sales reports to restaurant managers and the marketing team for record-keeping and updates.
Assist in ad-hoc data requests and prepare clear, concise summaries for
Qualifications/Requirements:
Bachelor's degree in Business Administration, Operations Management, Hospitality, or a related field.
Previous experience in operations, logistics, or the food service industry is an advantage but not required.
Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
Excellent problem-solving and communication skills, with strong attention to detail.
Ability to analyze operational and sales reports, identify discrepancies, and provide actionable insights.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with Google Workspace or data tools is a plus.
Team-oriented with a proactive attitude and willingness to learn.
Fresh graduates are encouraged to apply. management.
Job Type: Full-time
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