Job Description

Role Overview

The Operations Assistant will provide essential support to the consultancy's day-to-day operations. This role involves assisting in proposal drafting, client coordination, welcoming clients in office, administrative support, and ensuring smooth operational workflows across projects and corporate service activities.

Key Responsibilities

Proposal Support

Assist in preparing, formatting, and proofreading proposals, presentations, and service agreements.

Maintain templates and ensure documents reflect the consultancy's professional standards.

Client Coordination & Welcoming

Serve as a point of contact for clients, ensuring timely communication and follow-ups.

Welcome clients to the office and ensure a professional, hospitable environment.

Coordinate client meetings, maintain schedules, and support project delivery.

Track client requests and ensure proper documentation and closure.

Administrative Support

Handle correspondence, filing, and data entry related to operations and client projects.

Maintain records of contracts, invoices, and client communications.

Support scheduling, travel coordination, and meeting logistics.

Operations Assistance

Assist the team in day-to-day operational tasks to ensure efficiency.

Support vendor coordination, internal reporting, and follow-up actions.

Contribute to improving workflows and administrative processes.

Core Attributes

Strong organizational and time-management skills.

Excellent written and verbal communication skills.

Detail-oriented with ability to manage multiple tasks simultaneously.

Proactive and reliable with a problem-solving mindset.

Professional demeanor and client service orientation.

Team player with adaptability in a fast-paced consultancy environment.

Qualifications

Bachelor's degree in Business Administration, Management, or related field (preferred).

1-3 years of experience in administration, client services, or operations support.

Proficiency in MS Office (Word, Excel, PowerPoint) and document formatting.

Experience in consultancy, HR, or corporate services environment is a plus.

Growth Opportunities

This role offers exposure to diverse consultancy functions including HR, PRO, and legal services. With performance, the candidate can grow into client management and operations leadership roles.

Job Type: Full-time