Job Outline: The Operations and Compliance Officer will be based in Dubai UAE, reporting to the Formations Manager. The incumbent role is to provide Operational and Management control over the Licensing and Setup processing department in line with the manager\'s direction and company policy. Key Responsibilities include: Plan, direct and coordinate organization\xe2\x80\x99s operations in line with new company setups, license renewal, compliance, and regulatory body approvals, including but not limited to new setups, conversions, sponsored and non-sponsored clients. Ensure that all company information is correctly updated into software. Work with Visa Operations department as a support mechanism when required, which would include but is not limited to sourcing information or also performing tasks on behalf of the department in departments such as MOL, Immigration and Freezones. Clear and concise communication with internal and external customers on requirements and status of the projects. Improve performance, productivity, and profitability Client Service Delivery Interface with customers and sales representatives to handle both pre-sales and post-sales service functions. Provide outstanding customer service to improve customer satisfaction and relationship. Develop effective relationships with external suppliers, embassies, and consulates to ensure full understanding of services and effective delivery; this will include visiting embassies, DED, DM and other relevant departments. Maintain competent understanding of company\xe2\x80\x99s products, their functions and alternatives. Adopt a customer service approach (internal and external customers), ensuring a clear understanding of what to expect from the process they are going through and receive regular updates Offer productive solutions to customers to ensure that they are satisfied with the service Always strive to deliver the best quality service to our clients and understand individual needs. Evaluate processes and information on a regular basis, taking responsibility for making improvements. Job Type: Full-time Salary: Up to AED1.00 per month