Job Description

Role Summary

The

Senior Operations Analyst

combines management, business analysis, and stakeholder engagement to help businesses thrive by solving complex operational and growth challenges. This role is integral to ensuring projects are delivered efficiently, client expectations are consistently exceeded, and internal systems operate seamlessly. You will work closely with cross-functional teams to manage client engagements, streamline processes, and drive operational excellence.

Key Responsibilities

Project Management & Delivery Excellence

Oversee and manage multiple client projects from initiation to completion, ensuring timelines, budgets, and quality standards are consistently met. Maintain up-to-date project information on

Sync!

and other management platforms, ensuring redundancy via

Core

and email documentation. Ensure all project updates are documented and shared across internal and client-facing channels every 48 hours. Develop and maintain proposal quality processes, ensuring that

90% of proposals

meet internal standards before submission. Conduct weekly end-of-week recaps summarising project highlights, blockers, and next steps for all active engagements. Monitor and track deliverables to ensure

100% adherence to client delivery timelines

.

Stakeholder Engagement & Client Success

Serve as the primary operational liaison between Spurt! and clients, ensuring consistent, transparent, and proactive communication. Document and share key insights from all client interactions within

24 hours

, highlighting scope alignment and actionable next steps. Lead high-quality client meetings, ensuring feedback surveys are distributed within

24 hours

of project completion. Provide

bi-weekly progress updates

via virtual or in-person check-ins with clients. Maintain a robust client satisfaction tracking process, targeting at least

85% satisfaction scores

across all engagements.

Business Analysis & Process Optimisation

Analyse operational and project performance data to identify bottlenecks and recommend process improvements. Support internal reviews of systems, protocols, and SOPs, ensuring

90% compliance with up-to-date procedures

. Provide operational insights and updated

bid analysis reports

to support business development and revenue growth initiatives. Automate routine workflows using

Sync!

to improve efficiency and scalability.

Internal Coordination & Reporting

Lead

weekly planning sessions

to align the operations team on deliverables and key priorities. Prepare weekly and monthly status reports for internal and external stakeholders, including insights and actionable recommendations. Deliver comprehensive outcomes and learnings reports within three business days of project close-out. Support the continuous development of Spurt!'s consultant pool, ensuring utilisation rates remain above

30%

.

Key Qualifications

Bachelor's degree in

Business Administration, Economics, Management, or related fields

; Master's degree or professional certifications (e.g., PMP, Prince2, Lean Six Sigma) is a plus. Minimum of

3 years' experience

in management consulting, operations management, or project management within a professional services or startup environment. Proven expertise in managing complex projects, with strong organisational and analytical skills. Advanced proficiency in productivity and collaboration tools (e.g., Airtable, Notion, Trello, or equivalent project management platforms). Strong data analysis skills with the ability to turn operational data into actionable insights. Excellent written and verbal communication skills, with demonstrated ability to engage and influence stakeholders at all levels. Ability to work effectively in a remote-first, fast-paced, and dynamic environment.

Performance Metrics

Success in this role will be measured by:

Project Efficiency:

On-time and on-budget delivery of 95% of projects.

Client Satisfaction:

Maintaining a minimum

85% satisfaction score

from clients and consultants.

Process Compliance:

90% compliance with updated SOPs and operational protocols.

Operational Reporting:

Timely and accurate preparation of weekly, monthly, and end-of-project reports.

Automation & Process Improvements:

Documented efficiency gains from workflow automation and process optimisations.
Job Types: Full-time, Part-time