Operational Excellence & Data Specialist
Dubai, DU, AE, United Arab Emirates
Job Description
Are you driven by a strong desire to convert data into actionable strategies and enhance operational excellence? We invite you to become part of our
Consumer Services team
as anOperational Excellence & Data Specialist
. In this role, you will serve as the cornerstone of efficiency, insights, and technological advancement for our department.Key Responsibilities:
Systems & Platform Administration:
Act as the primary authority on all departmental tools and systems, encompassingZoho CRM
,Consumer Services Portal
,Maqsam
,Ultramsg
,Coolify
,Hetzner VPS
,OpenAI
, and backend integrations. Ensure optimal operations, oversee system updates, and foster high internal user satisfaction.Data & Reporting Management:
Generate and present accurate weekly, monthly, and quarterly reports for management and clients. Uphold financial trackers, performance dashboards, and ensure that chatbot knowledge bases are continuously updated.Operational Coordination & Documentation:
Spearhead project mobilizations, manage standard operating procedures (SOPs) and master documentation, organize contracts, and guarantee the efficient completion of recurring operational tasks.Indicators of Success:
Achieving 100% uptime and functionality of systems Delivering accurate, timely, and insightful reports Maintaining well-organized documentation and operational excellence Contributing to strategic decisions through actionable data
Requirements
What We're Looking For:
Experience in
CRM management
(preferably Zoho CRM) Proficiency indata reporting & analytics tools
(Excel, Zoho Analytics, internal dashboards) Detail-oriented with excellentorganizational and operational skills
Tech-savvy with experience inAI integrations, VPS management, and internal platforms
Ability to collaborate across teams and streamline processesIf you thrive in a fast-paced environment and enjoy turning data into actionable insights, we want to hear from you!
Apply now and help us shape the future of Consumer Services at KAIZEN AMS!
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Job Detail
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Job IdJD2137522
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned