Job Description

Task include:

. Train and educate all drivers and Fleet Supervisors on the correct and up-to-date standards to meet and greet the guests. . Create transcripts for greeting the guests and how to run a professional dialog with the guests and train the drivers and the supervisors on the transcript. . Create driver's training materials and training strategy and be responsible regards the driver's training program. . Ensure that all the drivers are trained and well-educated on how to treat the guests. . Inspect all vehicles on a regular basis to determine that high-quality standards of cleanliness, safety, and amenities availability are maintained. . Inspect the drivers and supervisors' grooming and guide them on how to maintain proper grooming and hygiene standards. . Responsible for ensuring the needs of the guests and hotels were proactively attended to. . Train the Drivers and the Fleet Supervisors on proper procedures on how to handle the guests' requests, needs, and complaints as per the company policies. . Coordinate with all Fleet Supervisors in the contracted hotels and provide them with the support they need. . Responsible for managing the day-to-day operations in a shift which includes dispatching and briefing the drivers. . Manage, supervise, and monitor fleet operations. . Day-to-day report of status to the Manager for urgent and non-urgent approval of works. . Establish and manage the day-to-day tasks to ensure efficient and effective flow of the operation. . Handle phone calls, and face-to-face interactions with customers. . Respond to customer problems or complaints. . Perform other duties that may be assigned by the Senior(s) / management.

Must meet the following criteria:

. Must have a minimum of 4 years of previous experience in the Hospitality industry preferably with hospitality staff training knowledge or experience. . Education related on-the-job experience or a post-secondary degree. . Exceptional written and oral communication skills, including the ability to effectively communicate with internal and external customers. . Knowledgeable in computer skills (MS. Office & business correspondence). . Consistent, professional dress and manner. . Must be Fluent in English & Urdu. . Must have a valid UAE Driver's license.

Salary: Unspecified Other Benefits: As per UAE Labor law

Kindly Send your Resume to, only with the above criteria will be entertained.