Job Description

Team Leadership & Supervision

:

Manage housekeeping staff, including housekeepers, supervisors, Provide training and guidance to ensure staff understands and follows cleaning protocols and safety standards. Conduct performance reviews and provide feedback, motivation, and support to the team. Develop work schedules and assign tasks efficiently.

Cleaning & Maintenance Standards

: Ensure all rooms, public areas, and back-of-house spaces are cleaned to the highest standards. Establish and enforce cleaning routines, checklists, and quality control measures. Perform inspections of guest rooms, common areas, and facilities to ensure cleanliness and condition. Handle deep cleaning projects as needed and ensure seasonal or periodic maintenance tasks are completed.

Inventory Management

: Monitor and manage the inventory of cleaning supplies, linens, and guest amenities. Place orders for cleaning products and supplies while ensuring cost control and budget adherence. Track and report any lost or damaged linens, supplies, or equipment.

Guest Satisfaction

: Address guest requests and complaints related to housekeeping services promptly and professionally. Ensure rooms are prepared and maintained according to guest preferences and standards. Provide timely turn-down services when applicable, ensuring that guests feel welcomed and comfortable.

Budgeting & Cost Control

: Develop and manage the department's budget, ensuring that housekeeping operations are cost-efficient. Monitor labor costs, overtime, and supplies usage to stay within budgetary constraints. Implement energy-saving and waste-reduction initiatives.

Health & Safety Compliance

: Ensure compliance with all health, safety, and sanitation regulations (e.g., OSHA, local health authorities). Ensure all housekeeping staff adhere to proper safety protocols, such as the use of cleaning chemicals and equipment. Ensure that equipment and machinery are in good working order and perform routine checks and maintenance.

Collaboration & Communication

: Coordinate with the front desk, maintenance, and other departments to ensure smooth operation and guest satisfaction. Communicate any special guest requests, issues, or room statuses with other departments as necessary. Attend meetings and report on housekeeping activities, performance, and needs.

Administrative Tasks

: Keep records of housekeeping activities, inventory, and staff attendance. Prepare reports on cleaning and maintenance tasks, issues, and outcomes. Handle departmental correspondence, payroll, and other administrative duties.
Required Skills and Qualifications:

Experience

: Proven experience in housekeeping or hotel management, typically with several years in a supervisory or managerial role.

Leadership

: Strong management and leadership skills to motivate, guide, and develop the housekeeping team.

Organization

: Ability to prioritize tasks, manage time effectively, and work efficiently.

Attention to Detail

: A keen eye for cleanliness and detail to ensure high standards of service.

Problem-Solving

: Ability to address guest complaints, resolve issues, and make decisions under pressure.

Communication

: Strong verbal and written communication skills to interact with staff, guests, and other departments.

Physical Stamina

: The role can require physical activity, including walking, bending, lifting, and inspecting work areas.
Education:

A high school diploma or equivalent is typically required; a bachelor's degree in hospitality management, business, or a related field is preferred.
Job Types: Full-time, Permanent

Pay: From AED3,500.00 per month