Job Description

Key Responsibilities

1. Hospital Operations Management

Oversee daily hospital operations to ensure seamless functioning across all departments. Monitor patient flow, bed management, outpatient and inpatient services to optimize efficiency. Identify operational bottlenecks and implement process improvements. Ensure operational readiness of hospital facilities at all times.
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2. Departmental Coordination

Coordinate with clinical heads, nursing leadership, and support services (HR, Finance, IT, Maintenance, Housekeeping, Security). Facilitate interdepartmental communication to resolve operational issues. Support department managers in operational planning and execution.
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3. Policy Implementation & Compliance

Ensure hospital operations comply with: Ministry of Public Health (MoPH) regulations Accreditation standards (e.g., Accreditation Canada / JCI) Internal hospital policies and SOPs Assist in audits, inspections, and accreditation surveys. Implement corrective and preventive actions based on audit findings.
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4. Resource & Capacity Management

Oversee efficient utilization of hospital resources including manpower, equipment, and facilities. Monitor staffing levels in coordination with HR and Nursing Administration. Support workforce planning and operational budgeting.
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5. Quality & Patient Experience

Collaborate with Quality and Patient Experience teams to improve service delivery. Monitor patient complaints, feedback, and service indicators. Ensure timely resolution of operational-related patient issues. Support initiatives to enhance patient satisfaction and safety.
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6. Financial & Cost Control Support

Assist in monitoring operational costs and identifying cost-saving opportunities. Ensure operational practices align with approved budgets. Support procurement planning and vendor coordination.
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7. Emergency & Risk Management

Participate in emergency preparedness, disaster management, and evacuation planning. Ensure departments are compliant with safety, infection control, and risk management protocols. Act as an escalation point during operational incidents or crises.
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8. Reporting & Performance Monitoring

Prepare operational reports, KPIs, and performance dashboards for senior management. Track operational efficiency metrics and recommend improvements. Support strategic planning and operational projects.
Job Type: Full-time