Job Description

Main Duties and Responsibilities:

Must have experience as a FOREX broker in the UAE; experience of at least 3 years in the forex industry is a must. MT5 administration & manager experience is a PLUS. Handle all operation procedures of Meta Trader 5, Responsible for FX products across the spot markets. Responsible for commodity and indices products across the CFDs markets.

Monitoring competitors' trading terms, policies, and pricing quality and reconciling clients' deposits and withdrawals.

Maintain deal record and P&L daily, trade reconciliation. Settlement investigation and research. Regulatory Reporting, Identify and communicate urgent issues that may have associated P/L and franchise risk. Investigate and resolve client issues related to trade execution, confirmation and STP & Resolve technical issues in conjunction with application support, and development teams & Provide clients with training and guidance on system functionality and workflow.

Mastering the company's products and services effectively, Regularly Report to The Management, Maintaining and updating our CRM & Log all inquiries and track every ticket through to resolution in CRM. Perform specific pre-approved tasks according to the preset Operations Procedure

Assisting the daily operations of the company and the work of executives (marketing, sales, IT etc.).

Operational Risk oversight and management Keep up to date with interest rate movements and comply with internal and external regulatory requirements.

Gathering Information About Customer Complaints & Developing solutions, negotiating with customers to renew contracts and retain business & building positive relationships with customers and business associates, Maintaining Relationships with New & Existing Clients & Ensuring Customer Satisfaction Through Professional Communication, Assisting Clients with Queries.

Handle the tasks assigned by the trading desk & other departments & maximize profit and minimize risk within acceptability through market making, positioning, and trading within approved limits and policies and procedures.

Execute strategic planning and execution of systems implementations. ? Achieving Key Performance Indicators, Ability to work as a part of a team, Develop & implement strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timescales.

Excellent Communication Skills--Verbal and Written: Communicating with Customers & Sales Representatives & Analyzing Customer Behavior, Writing and Presenting Customer Behavior Reports & Establishing Technical and Operational Standards and Ensuring Adherence to Them for Product Development and Company Operations. Establish and maintain appropriate systems for measuring necessary aspects of operational management.

Languages: Farsi, Arabic, Russian, Chinese, Italian

Job Type: Full-time