Cake Bloom is the first Korean-style cake shop in the UAE, specializing in custom-designed cakes and Lunch Box Cakes.
We are seeking a
detail-oriented Online Reservation Agent
to manage
WhatsApp-based reservations
and customer inquiries.
This role requires strong communication skills, accuracy in handling custom orders, and the ability to work in a fast-paced environment.
Responsibilities
Handle and confirm cake reservations via
WhatsApp
Respond to customer inquiries in a timely and professional manner
Collect and confirm custom cake order details (design, size, message, date, pickup/delivery)
Coordinate with kitchen and delivery teams to ensure order accuracy
Update, modify, or cancel reservations as required
Maintain organized records of customer communications
Manage urgent or last-minute changes efficiently
Requirements
Minimum
2 years of UAE experience
in reservations, hospitality, or customer service
Strong communication skills in
English
(Arabic is a plus)
Experience handling high-volume chat-based customer communication
High attention to detail and strong organizational skills
Ability to work independently and under pressure
Proficient in
MS Office
and basic computer systems
Availability to work weekends and public holidays
Job Details
Work Location: Al Barsha (Head Office)
Employment Type: Full-Time
Start Date: ASAP
How to Apply
Please apply via Indeed with your updated CV.
Only shortlisted candidates will be contacted.
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* online or customer service experience: 2? (??)
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