Job Description

Online Reservation Agent (WhatsApp-Based)

Company:

Cake Bloom

Location:

Jumeirah & Al Barsha, Dubai

Job Type:

Full-Time



Cake Bloom is the first Korean-style cake shop in the UAE, specializing in custom-designed cakes and Lunch Box Cakes.
We are seeking a

detail-oriented Online Reservation Agent

to manage

WhatsApp-based reservations

and customer inquiries.

This role requires strong communication skills, accuracy in handling custom orders, and the ability to work in a fast-paced environment.

Responsibilities

Handle and confirm cake reservations via

WhatsApp

Respond to customer inquiries in a timely and professional manner Collect and confirm custom cake order details (design, size, message, date, pickup/delivery) Coordinate with kitchen and delivery teams to ensure order accuracy Update, modify, or cancel reservations as required Maintain organized records of customer communications Manage urgent or last-minute changes efficiently
Requirements

Minimum

2 years of UAE experience

in reservations, hospitality, or customer service Strong communication skills in

English

(Arabic is a plus) Experience handling high-volume chat-based customer communication High attention to detail and strong organizational skills Ability to work independently and under pressure Proficient in

MS Office

and basic computer systems Availability to work weekends and public holidays
Job Details

Work Location: Al Barsha (Head Office) Employment Type: Full-Time Start Date: ASAP
How to Apply

Please apply via Indeed with your updated CV.
Only shortlisted candidates will be contacted.

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* online or customer service experience: 2? (??)