Job Description

About The Cloud At The Cloud, we empower underutilized kitchens and restaurants across the world to make the most of their resources and increase the number of orders, by using the latest technology, online marketing, and a creative approach. Our Purpose is Maximizing Kitchen Efficiency and Delivering Happiness to our customers. Job Purpose A positive brand reputation builds loyalty and increases customer confidence in a brand and product. The Role of the Online Brand Management Executive is to ensure in maintaining a positive brand reputation to increases customer loyalty, build confidence in the market and help position The Cloud as the leader in our space ultimately driving sales and bottom-line growth. Key Responsibilities and Tasks Analyze brand performance and consumer insights. Measure and report performance of brands and assess ROI and KPIs Coordinate with a team of marketing people working on brand initiatives. Improve and maintain brand reputation by cross-checking the negative reviews and coordinating with the customer service team to respond and resolve any issues highlighted by customers and facilitating initiatives to boost ratings when needed. Maintain a record of all brand ratings and reviews and generate comprehensive reports for the growth team. Conduct performance analysis and prepare monthly reports. Ensuring that messaging and marketing activities are aligned with brand and company values. Any Other Jobs as per the Operation's requirement Qualifications Bachelor's degree in marketing, business, or related field Experience Experience with marketing automation and CRM tools Ability to multitask, manage time, and prioritize Able to work individually and as a team Proven experience in a call center environment. Skills Strong communication skills, including active listening and clear articulation Ability to solve problems and alleviate conflicts or escalate tactfully Strong project management, multitasking, and decision-making skills Job Types: Full-time, Permanent Experience:

• ONLINE BRAND MARKETING: 1 year (Preferred)