Officer Sales & Service ( Uae National )

1 - 2 Year    United Arab Emirates, United Arab Emirates

Job Description

Job Objective Deliver
timely, friendly & error free services for all customers to ensure
the fulfillment of customer requirements by achieving the assigned
sales and service objectivesstandards within the established time frame
Business Growth
Ensure
the achievement of targets assigned by the Branch manager by
conducting phone calls, field visits, cross-selling and referrals
Migrate
customer transactions from the branches to low cost electronic
channels to ensure reduced cost for branch operations
Customer Service
Provide
customers with competent, timely and error free services in the area
of account opening and account management(Assets & Liability
products, After sales etc) to ensure
high
levels of service and customer satisfaction
Consistently
meet and exceed service standards set for the customer services
Guide
customers regarding the right product to meet their needs and
promote & cross-sell other Dubai Islamic Bank products &
services to existing customers Generate product leads from walk-in
potential customers through interaction and dissemination of product
and service information
Service
Quality & Business Operations Control
Adherence
to all established Bank s policies, operating manuals, service
quality standards and code of conduct
for
smooth workflow, high service quality and low level of operational
risk
Compiles
various MIS reports and report any discrepancies to immediate supervisor
to
ensure accurate service delivery to customers
Internal Process
To
ensure that all transactions are processed as per the compliance
rules and regulations and maintain effective due diligence on the
customers before proceeding with any facilities
To
assist and participate in any branch projects (Service Quality
Programs, Process changes, Sales etc)
Follow
up on various cases with all the concerned stakeholders such as
customers, internal Bank s departments in order to ensure 100%
closing mandates
Responsible
of custodianship of securities as assigned by the Branch Manger
Training
& Development
Attend
various training and learning programs
to
close the skill gaps and to ensure
proper awareness about DIB products
Maintain
effective relationship with supervisors and peers and to provide
support whenever it is required
All
the above accountabilities includes but not limited to any
additionalnew tasks or responsibilities assigned by the supervisor

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Job Detail

  • Job Id
    JD447129
  • Industry
    Fertilizers/Pesticides
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    United Arab Emirates, United Arab Emirates
  • Education
    Any Graduation.
  • Experience
    1 - 2 Years Year
  • Apply By
    Nov 22, 2019
  • Job Posting Date
    Aug 24, 2019