Officer - Quality Assurance & Product Compliance
Majid Al Futtaim Retail is looking to hire a Quality Officer at its UAE Head Office to support quality control processes across Private Label products and customer service operations. This role is critical in managing lab analysis, audits, customer complaints, and regulatory documentation to uphold Carrefour's quality standards and ensure compliance across the supply chain.
Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Quality Assurance
What Does a Quality Officer Do?
The Quality Officer coordinates with internal teams and external quality service providers to manage product audits, complaint investigations, recall processes, and documentation related to Private Label development. The role also ensures that quality policies are maintained across stores and product lines in compliance with local and Carrefour regulations.
What Are the Key Responsibilities?
- Monitor and coordinate quality activities related to product development, lab testing, audits, and customer complaints
- Support Private Label documentation review and ensure alignment with Carrefour quality standards and regulatory requirements in MAF operating countries
- Maintain clear communication with quality teams across stores, authorities, and third-party service providers
- Prepare and share regular reports on quality performance, lab non-conformities, and audit results
- Collaborate with logistics teams to manage CRF product registration with local authorities
- Handle and track product recalls, store investigations, and customer complaint resolution
- Liaise with Carrefour France and Private Label teams regarding non-compliant products and implement follow-up corrective actions
What Skills Are Needed for This Quality Role in Dubai?
Education:
- Bachelor's degree in Food Science, Quality Assurance, or a related field
Experience:
- 1-2 years of experience in a quality-related role, preferably within the retail or FMCG sector
Skills:
- Excellent planning, organization, and reporting skills
- Strong communication and business presentation abilities
- Proficient in Microsoft Excel and reporting tools
- Knowledge of quality management systems, lab procedures, and regulatory compliance
- Ability to manage cross-functional coordination and follow-ups
What Benefits Come with This Position?
- Be part of a quality-driven culture at one of the region's most respected retail groups
- Work alongside a high-performing team committed to food safety and customer trust
- Access career development opportunities within a regional retail leader
- Enjoy a collaborative and dynamic work environment
- Competitive compensation and benefits with long-term growth potential
About the company
Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa, and Asia. With a mission to create great moments for everyone, every day, the Group has grown to become a regional leader in retail, real estate, and leisure.
Majid Al Futtaim owns and operates 29 shopping malls, 7 hotels, and 4 mixed-use communities. With over 43,000 employees and US$18 billion in assets, the company serves more than 600 million customers annually through its commitment to quality, innovation, and customer satisfaction.
Job Title Officer - Quality Assurance and Product Compliance
Officer - Quality Assurance & Product Compliance
Majid Al Futtaim Retail is looking to hire a Quality Officer at its UAE Head Office to support quality control processes across Private Label products and customer service operations. This role is critical in managing lab analysis, audits, customer complaints, and regulatory documentation to uphold Carrefour's quality standards and ensure compliance across the supply chain.
Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Quality Assurance
What Does a Quality Officer Do?
The Quality Officer coordinates with internal teams and external quality service providers to manage product audits, complaint investigations, recall processes, and documentation related to Private Label development. The role also ensures that quality policies are maintained across stores and product lines in compliance with local and Carrefour regulations.
What Are the Key Responsibilities?
- Monitor and coordinate quality activities related to product development, lab testing, audits, and customer complaints
- Support Private Label documentation review and ensure alignment with Carrefour quality standards and regulatory requirements in MAF operating countries
- Maintain clear communication with quality teams across stores, authorities, and third-party service providers
- Prepare and share regular reports on quality performance, lab non-conformities, and audit results
- Collaborate with logistics teams to manage CRF product registration with local authorities
- Handle and track product recalls, store investigations, and customer complaint resolution
- Liaise with Carrefour France and Private Label teams regarding non-compliant products and implement follow-up corrective actions
What Skills Are Needed for This Quality Role in Dubai?
Education:
- Bachelor's degree in Food Science, Quality Assurance, or a related field
Experience:
- 1-2 years of experience in a quality-related role, preferably within the retail or FMCG sector
Skills:
- Excellent planning, organization, and reporting skills
- Strong communication and business presentation abilities
- Proficient in Microsoft Excel and reporting tools
- Knowledge of quality management systems, lab procedures, and regulatory compliance
- Ability to manage cross-functional coordination and follow-ups
What Benefits Come with This Position?
- Be part of a quality-driven culture at one of the region's most respected retail groups
- Work alongside a high-performing team committed to food safety and customer trust
- Access career development opportunities within a regional retail leader
- Enjoy a collaborative and dynamic work environment
- Competitive compensation and benefits with long-term growth potential
About the company
Founded in 1992, Majid Al Futtaim is an Emirati-owned, diversified lifestyle conglomerate operating across the Middle East, Africa, and Asia. With a mission to create great moments for everyone, every day, the Group has grown to become a regional leader in retail, real estate, and leisure.
Majid Al Futtaim owns and operates 29 shopping malls, 7 hotels, and 4 mixed-use communities. With over 43,000 employees and US$18 billion in assets, the company serves more than 600 million customers annually through its commitment to quality, innovation, and customer satisfaction.
Post Details
Job Start Date
Salary from 4594.00
Salary to 8897.00
Number of Vacancies 1
Location -
Location City Dubai, United Arab Emirates
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location