Job Description

Job Title Administration

Experience

School Degree

Description

Work location: Fujairah
Preferred Candidate: Expat or National
Job Purpose
Keeping track of all training registrations through following up with branches / different department to ensure full completion within identified time frame.
Assist organization wide training session & assessments and solve relevant IT issues with Trainings and HR system.
Gather feedback from trainees after each educational session and assist Sr. Officer Training to take appropriate action and recommendation plan.
Provide administrative support to Manager- Retail Training in routine tasks
Maintain an up to date Training Plan document covering all branches / Retail teams
Maintain an up to date file of all training materials and all training records/reports
Key Accountabilities
Retail Banking Training & development :
Coordinate the identification of the training needs of the branch staff based on staff individual meetings, observation, associated feedback, training evaluation & various reports.
Prepare an annual & monthly plans to train all branch staff across UAE in conjunction with Manager Retail Training at the beginning of the year.
Assist to deliver trainings in branches regularly as per business plan & requirements.
Undertake in conjunction with Manager Retail Training on needs analysis based on review of skill gaps, areas identified for improvement during individual performance reviews, future business plans etc.
Keep a database of training programs relevant for Retail Banking, being run internally & externally.
Develop processes for pre-course and post-course including registration, notification, and follow-up/evaluation of training undertaken, feedback and transfer of learning to other employees.
Prepares monthly training reports including Balanced Scorecard and SLA. Improve the existing reports and provide regular management reports covering key training metrics
Ensures effective control and continuous monitoring of the training programs
Compile & monitor role-based competencies.
Liaise with other bank departments to conduct training related to branch controls
Prepare a monthly training plan and update.
Responsible for the new comers training track and development plan.
Ensure deliveries of Learning and development targets of achieving the number of hours vs. days during the year.
Other Accountabilities
Other Accountabilities
Job Context
Supports the identification of the learning and development priorities and needs of Retail Banking.
Supports the development of an effective Retail Induction Program via the development of a Branch of Excellence in each region.
The ability to work under supervision of Retail Training, introduce best practice and demonstrated initiative to support the strategic and operational goals
Education
Minimum High School/ university graduate or equivalent qualification
Experience and Skills
Skills
Good Interpersonal skills /presentation skills
Organizational and administration skills with attention to details
Communication skills
influence skills
Education level
Minimum High school certificate Maximum Diploma in business administration / Quality or HR
Work Experience
A minimum of 1 years experience in Banking or administration experience
Behavioural Competencies
Change and Innovation - Basic
Evaluating and Solving Challenges - Basic
Results Orientation - Basic
Working and collaborating with others - Basic
Technical Competencies
Customer Service - Retail Banking- Basic
Product Knowledge- Retail Banking- Basic
Relationship Management- Retail Banking- Basic
Process improvement- Retail Banking- Basic
Organization capability-Retail Banking- Basic

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