Officer Customer Support

Abu Dhabi, United Arab Emirates

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Job Description

Company Description

FAB, the UAE\'s largest bank and one of the world\'s largest and safest institutions, offers an extensive range of tailor-made solutions, and products and services, to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.

To support the Area Manager & Relationship Managers to grow a portfolio of liabilities customers in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets.

KYC & onboarding governance framework - ensure a thorough understanding of on-boarding governance framework to onboard as CB & bank\'s processes/guidelines.
Ops Risk Management: adhere to SOPs to ensure the processing of customer transactions.
Compliance Risk Management: Ensure complete understanding & adherence to compliance risk management.
AML & Transaction monitoring: act immediately on AML alerts to mitigate risks. Further liaise with internal stakeholders to initiate immediate actions.
Channel migration: educate customers on the key benefits of migrating to channels and further assist to onboard customers on channels.
Product Knowledge: deep understanding of business banking products to increase cross-sell and hence, revenue per client.
Customer Excellence: Deliver best in class services for Business Banking customers at the Business Banking desks. Ensure that customers are satisfied and are provided the best services
Complaint Management: Resolve customer issues and queries in a way that reflects and expresses excellent customer service. Ensures timely follow-up and escalation of client issues.
Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. Being Team Player & Coordination with RM/Sr RM

Qualifications

Bachelor\'s Degree in Business Administration, Finance, Banking or a related major field of study is preferred.

5 years\' relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.

Additional Information

Headquartered in Abu Dhabi in Khalifa Business Park, the bank\'s international network spans five continents, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience, and will support the growth ambitions of its stakeholders across countries in which the bank operates.

First Abu Dhabi Bank

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