Job Description

Job Title Officer- BDU Retention

Description

Core ResponsibilitiesSalesIdentify and understand the needs of the customer.Manages selling of various products to target customer segments in a professional manner.Ensures accuracy of information shared with customers.Ensures accuracy of all bank forms and documents executed by the customer.Ensures optimal utilization of all sales tools and resources.Documents and maintains all records of sales activities and provide updates as per requirement.Administers all sales process and maintain records for same.Ensures assigned sales targets and budgets are met.Participates in all departmental meetings and product training.Customer ServiceAdministers and ensures compliance to all sale objectives.Monitors all customer queries and ensure timely response to all issues.Coordinates with customers to provide various products and facilities and provides information on all required supporting documentation.Ensures timely processing of all initiated customer transactions.Maintains and updates knowledge on all DFproducts and services.Maintains knowledge on all competitor products and services and analyses all advantages and disadvantages for various products.Internal CollaborationAdheres to service level targets and coordinates with other departments to meet client service expectations.Engages with key stakeholders including Operations, Technology, Branches, and Legal...etc. to deliver timely and effective level of client experience to DF customers.Adherence to the Standard Operating Procedures, Policies, Code of Conduct and Service Standards of the bankSelf-Management ResponsibilitiesDefines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.QualificationsHigh school diplomaBachelor's Degree in Business Administration, Finance, Banking or a related major field of study is preferredMinimum of 1-2 year of experience in a sales role

You have applied correctly

A message has been sent to the employer, you are going to receive the reply soon. Good luck!

You have applied correctly

The request has been sent correctly. However, we have seen that your resume is incomplete. We highly recommend you to fill it to let the employer know you. These are the fields you have empty: