MAIN OBJECTIVE OF ROLE

To monitor and evaluate the performance of existing products and services, as well as identify opportunities for new product development. This requires conducting market research and trend analysis to understand customer needs and preferences, as well as identifying areas where the airport can differentiate itself from competitors.

KEY RESPONSIBILITIES

• Liaises with all internal/external stakeholders to ensure all airport products are effectively communicated and executed via campaign/channel activity.
• Ensures all airport products meet customer expectations and are compliant with industry regulations and standards.
• Analyses customer feedback around sale of airport products and develops action plans to address issues and improve the overall customer experience.
• Reviews terms and conditions of the contracts for airport products to ensure that they align with legal requirement and regulations
• Works closely with stakeholders to integrate third-party products and services into flydubai systems and processes.
• Ensures all airport product rates, services charges and taxes are updated within flydubai systems and up to date across all customer touch points (e.g. DCS, online).
• Monitors and reviews the progress of the the airport product rollout plan
• Develops monthly, quarterly, and annual performance reports for airport products
• Ensures fulfilment of airport product ensuring all customer receive the purchased products in a timely and efficient manner.
• Ensures payment processes are implemented, supported and managed as per guidelines.

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Education

• Bachelor\xe2\x80\x99s degree (or Equivalent)

Experience Specific Requirements

• Preferred No. of Years (with Relevant Degree) - 3
• Preferred No. of Years (without Relevant Degree) \xe2\x80\x93 5

Systems, Licensing, Language or Certification Requirements

• Understanding of Departure control system like Sprint DCS, Amadeus, iPort would be preferable.
• Knowledge of business and commercial processes relating to ancillary products and pricing.

CORE COMPETENCIES

• Customer Focus
• Team Work
• Effective Communication
• Personal Accountability & Commitment to Achieve
• Resilience and Flexibility (Can do attitude)

ISR Requirements

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.

Warning on Recruitment Fraud

flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.

These offers often look legitimate and may include job descriptions, salary, and benefit details.

The offers then direct recipients to provide bank account details.

Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to. flydubai does not send emails, letters or other messages requesting your bank account details in order to process documents. flydubai will also never

refer you to a third party to process applications or visas. Official communications from flydubai

will only come from an email address ending in @flydubai.com and job opportunities with

flydubai are advertised on flydubai\'s websites.

If you receive any e-mail, letter or other message which you have not requested or are expecting and it purports to be from flydubai, please contact us at and include the subject line \xe2\x80\x9cRecruitment Fraud\xe2\x80\x9d to confirm the authenticity of the message.

flydubai