Job Description

Position:

Office Administrator cum Receptionist

Location:

Petra Adwoa Training Institute - Sharjah, UAE

Reports to:

Institute Director

Role Overview:

The Office Administrator cum Receptionist will be the first point of contact for students, parents, staff, and visitors at Petra Adwoa Training Institute. This role combines administrative support with front-desk responsibilities to ensure smooth daily operations and excellent customer service.

Key Responsibilities:Reception & Front Desk Duties

Greet and welcome students, parents, staff, and visitors in a professional manner. Handle incoming calls, emails, and WhatsApp inquiries; direct them to the appropriate department. Manage student inquiries and provide accurate information about courses, schedules, and services. Maintain a neat and organized reception area, ensuring a professional image for the institute.

Administration & Office Management

Maintain student registration records, files, and databases (both physical and digital). Prepare and manage correspondence, reports, and documents. Assist in scheduling classes, meetings, and events for the institute. Support academic and administrative staff with day-to-day operational needs. Ensure timely follow-up with prospective students and parents. Maintain and monitor office supplies and equipment; liaise with vendors when necessary.

Finance & Record Keeping

Support in handling student fee collection, issuing receipts, and updating records. Assist with basic bookkeeping, invoices, and petty cash management. Maintain confidentiality of financial and student records at all times.

Customer Service & Support

Provide high-quality customer service to students and parents, addressing queries promptly. Support the admissions process by assisting with application forms, documentation, and enrollment. Coordinate with faculty and trainers to ensure smooth communication with students.

Qualifications & Skills:

Diploma or Bachelor's degree in Business Administration, Office Management, or a related field. Prior experience in administration and/or front-desk/reception roles (preferably in education/training sector). Strong communication and interpersonal skills (English is required; Arabic is an advantage). Proficiency in MS Office (Word, Excel, PowerPoint) and basic accounting software. Well-organized, detail-oriented, and able to manage multiple tasks. Professional, friendly, and customer-focused personality.

Working Hours & Benefits:

Full-time position, 6 days a week. Competitive salary with performance-based incentives. Training and professional development opportunities within the institute. Friendly and supportive work environment.
Job Type: Full-time

Pay: From AED2,500.00 per month