Job Description

The purpose of this position is to oversee and manage all aspects of the OCC operations for the Dubai TRAM.

KEY RESPONSIBILITIES

Strategic

Monitor service delivery and manage OCC personnel and resources. Advise the Operations Director of problems relating to service delivery matters in a proactive and timely manner. Plan and deliver succession and development plans within the department. Develop and review Procedures, instructions, improvements that benefit the delivery of Train Service on Dubai TRAM. Lead the OCC Chief Controllers to be able to effectively manage their teams during degraded and normal operations.

Stakeholder / Customer

Coordinate effectively with counterparts for the client. Communicate and report details of incidents to Executive Team and public relations staff if required.

Operational

Recommend, approve and implement actions resulting from an incident/emergency or safety and operational investigations. Conduct daily and weekly reviews of service delivery performance and prepare reports and provide data. Plan and execute the best operational recovery with least impact during incident/accident.

Capability / People

Ensure that all controllers and train crew are adequately trained, assessed and certified in their particular function and provide additional support and training if necessary. Perform and carry out other duties as instructed/directed by Operations Director. Manage all control room, and resources to ensure the team is performing to the required standards and in compliance with the procedures and instructions. Deputise for the Operations Director whenever required.

CHALLENGES

An understanding of factors affecting service quality or safety. Thorough understanding of KM Performance regime.

KEY COMPETENCIES

TECHNICAL COMPETENCIES

Thorough understanding of tram operation controls such as tram supervision, tram regulation, incident handling and emergency management. Through functional understanding of OCC monitors, servers and their operations.

BEHAVIOURAL COMPETENCIES

Good communication skills and the work productively in a fast-paced, team-oriented environment. Mentor and develop team members as part of succession planning. To set example to all staff with professional and positive attitude, following all rules and procedures. Pro-actively identify areas for continuous improvement.

MINIMUM QUALIFICATIONS

Min.

Required

Desirable

Education

High diploma of post-secondary education in a related discipline

Design /engineering background.

Experience

A minimum of 5 years of work experience in a train operation in railway, aviation or urban traffic control setting. Both control room, train / tram operations and management experience is required and knowledge of safety critical operations will be assessed.
operations will be assessed.
Ideally has experience of working in Operation control Center and people management skills Working experience on Tram Network is highly preferable.

Working in Dubai /Tram. * UAE experience