Job Description

Night Resort Assistant Manager - Atlantis The Palm - Dubai, UAE
Position Overview
Atlantis The Palm is seeking a highly motivated and guest-focused Night Resort Assistant Manager to lead the front office and lobby operations during night hours. The role ensures seamless coordination across departments to deliver exceptional 5-star guest experiences, from arrival to departure. The successful candidate will uphold the resort's high standards of hospitality, embody its values, and act as an ambassador for service excellence and leadership.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel-Lodging Management
Salary: 14000-18000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Oversee front office, lobby, and front services operations during night shifts to ensure smooth guest experiences.
• Coordinate between Front Office, Housekeeping, Engineering, and other departments for efficient guest service delivery.
• Monitor arrivals, departures, and in-house guests to ensure service consistency and adherence to brand standards.
• Resolve guest issues promptly and effectively, ensuring satisfaction and positive feedback.
• Manage the night audit process and review daily operational reports.
• Support and guide night staff, ensuring proper training, grooming, and adherence to policies.
• Maintain a visible presence in the lobby to engage with guests and anticipate service needs.
• Review VIP arrivals and ensure all special requests and amenities are properly arranged.
• Uphold safety and security procedures throughout night operations.
• Act as the senior management representative during night hours, making decisions in the absence of higher management.

Ideal Profile

• Bachelor's degree in Hospitality Management or a related field.
• 2-3 years of experience in a similar role within a luxury hotel or resort environment.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to handle guest relations with professionalism and empathy.
• Thorough understanding of front office operations, night audit processes, and guest service management.
• Proficiency in property management systems (e.g., Opera) and MS Office applications.
• Excellent problem-solving and conflict resolution skills.
• Impeccable personal presentation and attention to detail.

Skills Set

• Front Office and Guest Relations Management
• Night Audit and Operations Oversight
• Leadership and Team Development
• Complaint Resolution and Service Recovery
• Cross-Department Coordination
• Time and Resource Management
• Customer Service Excellence

Why Join Us

• Work at one of Dubai's most prestigious resorts renowned for luxury and innovation.
• Be part of a passionate and multicultural team delivering unforgettable guest experiences.
• Competitive compensation with world-class benefits and training opportunities.
• Opportunities for career growth within the Atlantis brand.

About the Company
Atlantis The Palm, part of Atlantis Dubai, is a world-famous luxury resort located on Palm Jumeirah. Known for its exceptional hospitality, award-winning restaurants, and iconic entertainment, it represents a landmark in Dubai's tourism landscape. Together with Atlantis The Royal, the resort redefines modern luxury, offering guests extraordinary experiences inspired by the majesty and mystery of the ocean.
Job Title Night Resort Assistant Manager - Atlantis The Palm - Dubai, UAE
Night Resort Assistant Manager - Atlantis The Palm - Dubai, UAE
Position Overview
Atlantis The Palm is seeking a highly motivated and guest-focused Night Resort Assistant Manager to lead the front office and lobby operations during night hours. The role ensures seamless coordination across departments to deliver exceptional 5-star guest experiences, from arrival to departure. The successful candidate will uphold the resort's high standards of hospitality, embody its values, and act as an ambassador for service excellence and leadership.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel-Lodging Management
Salary: 14000-18000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Oversee front office, lobby, and front services operations during night shifts to ensure smooth guest experiences.
• Coordinate between Front Office, Housekeeping, Engineering, and other departments for efficient guest service delivery.
• Monitor arrivals, departures, and in-house guests to ensure service consistency and adherence to brand standards.
• Resolve guest issues promptly and effectively, ensuring satisfaction and positive feedback.
• Manage the night audit process and review daily operational reports.
• Support and guide night staff, ensuring proper training, grooming, and adherence to policies.
• Maintain a visible presence in the lobby to engage with guests and anticipate service needs.
• Review VIP arrivals and ensure all special requests and amenities are properly arranged.
• Uphold safety and security procedures throughout night operations.
• Act as the senior management representative during night hours, making decisions in the absence of higher management.

Ideal Profile

• Bachelor's degree in Hospitality Management or a related field.
• 2-3 years of experience in a similar role within a luxury hotel or resort environment.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to handle guest relations with professionalism and empathy.
• Thorough understanding of front office operations, night audit processes, and guest service management.
• Proficiency in property management systems (e.g., Opera) and MS Office applications.
• Excellent problem-solving and conflict resolution skills.
• Impeccable personal presentation and attention to detail.

Skills Set

• Front Office and Guest Relations Management
• Night Audit and Operations Oversight
• Leadership and Team Development
• Complaint Resolution and Service Recovery
• Cross-Department Coordination
• Time and Resource Management
• Customer Service Excellence

Why Join Us

• Work at one of Dubai's most prestigious resorts renowned for luxury and innovation.
• Be part of a passionate and multicultural team delivering unforgettable guest experiences.
• Competitive compensation with world-class benefits and training opportunities.
• Opportunities for career growth within the Atlantis brand.

About the Company
Atlantis The Palm, part of Atlantis Dubai, is a world-famous luxury resort located on Palm Jumeirah. Known for its exceptional hospitality, award-winning restaurants, and iconic entertainment, it represents a landmark in Dubai's tourism landscape. Together with Atlantis The Royal, the resort redefines modern luxury, offering guests extraordinary experiences inspired by the majesty and mystery of the ocean.
Post Details
Job Start Date 1970-01-01
Salary from 14000.00
Salary to 18000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required