Job Description

Le M venpick Mansour Eddahbi is looking for a Night Manager. Under the guidance and supervision of the Front Office Director, he/she is responsible for providing an efficient, personalized, courteous and punctual service. He garantuees a smooth service by assisting all the employees during the night shift in the accomplishment of their objectives. Role Summary: OPERATIONS : . Direct and coordinate various services related to night operations as required. . Ensures prompt, courteous and accurate service to all guests to maximize customer satisfaction to exceed TrustYou targets. . Assure safety and security of the guests, visitors, employees and protects the property by working closely with hotel s security personnel. . Maintain an awareness of guest profile through the Opera guest profile system. . Prepare and send night reports on time HODs and & GM, ensure accurate and detailed Hotel and Residences duty log, as well as any incident that may accrue overnight shift. . Ensures an effective handover of nights activities to the Front Office Director. . Ensure working closely with the Night Auditor, changing PMS business date on time, and resolve all pending issues and errors before changing business date. . Ensure panic report is printed and filed every 2 hours (or at least twice a shift). . Meet and greet all RIPs & MIPs on the arrival and departure during the night . Check the no-shows and ensure all no-shows are guaranteed and chargeable. . Pre-assign rooms for early arrival for the next day, coordinate with Housekeeping to ensure rooms are ready on arrivals. . Calls Hotel Doctor, Security in case of guest accident and reported according. . Ensures hotel's employees grooming & appearance standards are met. . Handles government officials, press, etc. during the night and report it accordingly. . Familiarity with all Front Desk and Cashiering functions. ADMINISTRATION : . He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility. . Assumes responsibility of Duty Manager when scheduled to do so. . Assist in Task Force Teams for new openings. . Coordination and information with the all departments. . Ensures all staff is thoroughly familiar with the Hotel s emergency procedures and in a state of preparedness for any emergency which may accrue. Qualifications: . +5 years working experience in a similar position. . An operational knowledge and proficiency in Front Office Systems (Opera V22-Micros) . Must be able to work a flexible schedule inclusive of nights, weekends & holidays. . Knowledge and understanding of general building codes & fire safety. . Strong organizational skills, time management skills, and exceptional attention to detail . Excellent written and verbal communication skills.

Full time