General Information

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Country/Region

United Arab Emirates

Province/City

Abu Dhabi

Location

Rosewood Abu Dhabi

Department

Rooms - Front Office

Job Type

Full-time Permanent



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OVERVIEW/BASIC FUNCTION:

Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective associates.

RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• To complete night audit and related accounting procedures.

• Monitors the front desk activities with regards to rebates, billing instructions, discounted rates in compliance with hotel policy.

• To be responsible for the security of the hotel and the night operation.

• Ensure that associates report to work as scheduled. Document any late or absent associates.

• Coordinate breaks for associates.

• Assign work duties to associates.

• Conduct pre-shift meeting with associates and review all information pertinent to the day\'s business.

• Inspect grooming and attire of associates; rectify any deficiencies.

• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.

• Constantly monitor night associates performance in all phases of service and job functions. Rectify any deficiencies with respective personnel to include Front Desk associates, Bell/Door associates, PBX associates and Concierge associates.

• Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:

a. Contracted banks

b. Shortages/overages

c. Late charges

d. Petty cash/paid outs

e. Adjustments

f. Posting charges

g. Making change for guests

h. Cashing personal/travelers checks

i. Payment methods/processing

j. Settling accounts

k. Closing reports

l. Cashier reports

m. Balancing receipts

n. Dropping receipts

o. Securing banks

• Review previous night\'s no-shows, verify and ensure billing of such.

• Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.

QUALIFICATIONS:

• Experience: Minimum two years\' experience in the position, preferably in ultra-luxury hotels.

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest\'s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

About Us

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Located on Al Maryah Island at the core of Abu Dhabi\'s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

Rosewood Hotel Group