Job Description

Wyndham Garden Muscat is now seeking a Night Front Desk Agent to join our team.

Job Summary

The Front Desk Agent operates the telephone switchboard station in order to answer telephone calls and process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. He role holder advises guest of any messages (e.g., voicemail, e-mail, faxes) received for them and send to room, if required. He/she answers, records, and processes all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellman, housekeeping, engineering) and follows up with guest to ensure their request has been met to their satisfaction. He/she provides information to guests about room features, property amenities, and local areas of interest. He/she assists guests with accessing the internet. Report and document accidents, injuries, and unsafe work conditions to manager.

Education & Experience

A minimum of two years in a similar role in a branded hotel Diploma in hospitality management Computer literacy

General Requirements

Ensures Wyndham Hotels & Resorts standards, policies and procedures are adhered to all times Greets and welcomes all guests approaching the Front Desk in accordance with WH&R standards Is able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assists guests with their inquiries, takes reservations and performing administrational tasks Ensures that all hotel standards are met when assisting the guests and handling information Answers guest inquiries about hotel services, facilities and hours of operation in a timely manner Answers inquiries from guests regarding restaurants, transportation, entertainment, etc. Is familiar with all in-house groups Uses proper etiquette at all times when communicating with guests and team member

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands--think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8--Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Oman, Muscat Employment Status: Full Time Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.