Job Description

Key Responsibilities

1. Nightly Financial Reconciliation

Audit and balance all revenue from the day (rooms, food & beverage, spa, etc.). Review and verify that all charges are correctly posted. Reconcile discrepancies in financial transactions. Close the business day in the Property Management System (PMS).

2. Reporting and Documentation

Prepare daily financial and occupancy reports for hotel management. Generate revenue and cash summary reports. Compile audit data into spreadsheets or accounting systems.

3. Front Desk Operations

Handle late-night check-ins and early check-outs. Assist guests with inquiries, bookings, wake-up calls, and requests. Process payments, refunds, and print invoices or receipts.

4. Security and Guest Safety

Monitor the property during the night for safety and security. Report any suspicious activity or maintenance issues. Ensure emergency procedures are followed if needed.

5. Operational Support

Ensure lobby and public areas remain clean and orderly. Communicate with housekeeping or maintenance for urgent overnight needs. Prepare the front desk for the morning shift (e.g., set up reports, stock supplies).

6. Cash and Payment Handling

Count and reconcile the cash drawer. Prepare deposit slips and secure funds in the safe. Ensure all credit card, cash, and folio transactions are accurate

Job Specification

Education & Qualifications

High school diploma or equivalent required. Degree or diploma in hospitality or accounting preferred.

Experience

Prior experience in front desk, accounting, or night audit roles in a hotel is desirable. Experience with hotel PMS software (e.g., Opera, Cloudbeds, Hotelogix) preferred.

Skills

Strong numerical and analytical skills. Excellent communication and customer service abilities. Proficiency in Microsoft Office (especially Excel) and PMS systems. Attention to detail and high level of accuracy. Ability to work independently with minimal supervision.

Personal Attributes

Reliable, honest, and trustworthy. Calm under pressure and able to multitask. Flexible and willing to work night shifts, weekends, and holidays.

Working Conditions

Overnight shifts (typically 10 PM to 7 AM or similar). Standing for extended periods. May include weekends and public holidays.
Job Types: Full-time, Permanent