Job Description

The Night Auditor is responsible for overseeing the front desk operations during the overnight shift and ensuring the accuracy of daily financial transactions. This role combines customer service with accounting duties, making it essential for maintaining smooth hotel operations and preparing financial reports for management.

Key Responsibilities:

Guest Services:

+ Greet and assist guests during check-in and check-out.
+ Handle guest inquiries, requests, and complaints professionally.
+ Ensure guest safety and comfort during overnight hours.

Audit & Accounting:

+ Reconcile daily financial transactions and prepare audit reports.
+ Balance room charges, taxes, and other revenue sources.
+ Verify and correct discrepancies in billing and payments.
+ Generate and distribute daily revenue and occupancy reports.

Front Desk Operations:

+ Manage reservations, cancellations, and modifications.
+ Monitor room availability and update the system accordingly.
+ Maintain accurate records of guest accounts and folios.

Security & Safety:

+ Monitor hotel premises for security concerns.
+ Respond to emergency situations and follow safety protocols.
+ Ensure compliance with hotel policies and procedures.

Experience Needed

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Qualifications:

High school diploma or equivalent; associate or bachelor's degree in hospitality or accounting is a plus. Previous experience in hotel front desk or accounting preferred. Proficiency in hotel management software (e.g., PMS). Strong attention to detail and numerical accuracy. Excellent communication and customer service skills. Ability to work independently and handle overnight shifts.

Required Skills

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Tools

Microsoft Office

Legal & Audit Skills

Auditing

Soft skills

Accepting Responsibility

Optional Skills

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Financial Skills

Accounting

Values

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Integrity, Accountability, Diversity & Inclusion, Caring, Fun

Benefits

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Staff accommodation, Staff transportation, Incentive plans, Learning & development programmes, Career development, Hotel restaurant staff rate, Multisport Benefit program - Employee Friends & Family, Multisport Benefit program - Employee, Employee rate in all Wyndham hotels globally, Training program - All employee levels, Staff party