Job Description

• Supervise the day-to-day operations of IT systems and ensures the secure and effective operation of all computer systems, related applications, hardware, and software used.
• Configuration, deployment and management of workstations, laptops and peripheral equipment and its installation.
• Creation of employee mailbox and offer support if case of email access incidents
• Performs and/or oversees upgrades/patching of server systems for the various departmental software applications.
• Provide software/hardware and system troubleshooting support
• Manage servers, storage devices, firewalls, network switches and routers, IP phone and wireless systems to ensure they are up and secure.
• Proactively monitor the network ensuring downtimes are identified and resolved with little to no impact to the business
• Monitor network uptime ensuring system users have access, raising issues on any outages with the service provider
• Offer support by troubleshooting, cable, wireless and other network infrastructure as needed,
• Ensure timely and cost-effective replacement of network, software and peripheral equipment
• Maintain an inventory of IT equipment/asset register
• Share IT process documentation, procedures, and troubleshooting guides with staff
• Publish all troubleshooting guidelines on the shared network and provide users with access
• Manage on-boarding and off-boarding process for new users
• Install the corporate antivirus on all endpoints and servers
• Ensure all devices have a valid software license and keep an inventory of the license keys
• Support in management of safe keeping and storage of equipment and office supplies, ensuring that appropriate records are maintained.
• Perform other tasks and assignments as may be assigned.
• Liaise with various IT suppliers and partners.

Job Types: Full-time, Permanent Application Question(s):

• Are you currently based in Dubai?

Education:

• Bachelor's (Required)

Experience:

• IT systems: 4 years (Required)