Job Description

· Take part in application development projects and bugfixes in coordination with the development team to ensure the stability and performance of the application(s). · Perform 2nd and 3rd line support activities for the application(s) in coordination with the Development Team and the Helpdesk. · Manage Incidents, Proactive Alerts, Change Requests, and Service Requests ensuring compliance to the enterprise architecture, production processes & framework and other Group standards. · Ensure incidents and requests are resolved/fulfilled within agreed Service Levels and where applicable workarounds are provided to minimize business impact with timely escalations to the next level of support for faster resolution. · Ensure follow-ups with and updates to external and internal customers are done in a proactive, timely and professional manner. · Produce and maintain clear documentation on application functionality and support procedures in the Knowledgebase. Desired Candidate Profile

· A bacheloraEUR(TM)s degree, preferably related to computer science or equivalent. · Working knowledge of OOP, C#, Rest APIs, .Net core, WPF, WCF and .Net framework (WPF and MSSQL are mandatory requirements) . · Minimum 3 years of experience in software development. · 2+ years of production support experience in Application, Software or Technical services disciplines. · Good knowledge of Microsoft Azure cloud hosting and container-based solutions (Eg: Service Fabric, Azure Kubernetes). · Experience working on RDBMS and No-SQL databases. · Knowledge of Incident, Problem and Change management processes and a good understanding of ITIL best practices. (ITIL foundation certification is a plus but not mandatory). · Previous experience developing and supporting solutions in the Supply chain, Shipping and Logistics domain is a plus. · Exposure to application Development, Integration, Testing and Release is a plus. · Knowledge of APM (Application Performance Monitoring) and related tool exposure will be an advantage. · Working knowledge of Agile and DevOps methodologies. #J-18808-Ljbffr