Job Description

Note: Must be a US Citizen on a current NEXCOM Transportation Agreement or Active Duty US Military dependent family member. Job Summary: The position is responsible for managing daily NGIS operations and lodging programs. Program Management duties comprise 55% of the incumbent's time and include but are not limited to: - Acts in the capacity of General Manager (GM) during an absence. - Assists the GM in operating a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status. - Assists the GM in preparing reports for higher authority and analyzes, evaluates, and implements instructions and notices from higher authority; assessing trends and problems that span the operation; recommends and implements necessary changes; and evaluates results. - Assists the GM in the development and execution of the installation NGIS business plan, annual budget, and capital plan; and in executing short and long-range financial plans to ensure program goals are met. - Works with the GM to meet or exceed budgeted profit margins by accurately forecasting revenues and expenses. - Supports the GM with ensuring lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs (e.g., MWR, Unaccompanied Housing, Family Housing, etc.). - Monitors, analyzes and manages facility utilities costs/usage and utility invoices applying accepted billing and accounting practices. Must be a user of the CIRCUITS program and other government-specific systems as required. - Participates in achieving the directives of management for the Non-Appropriated Billeting Fund (NABF) when officially designated in writing. - Ensures the efficient and proper use of all non-appropriated funds (NAF), including funds, personnel, facilities, supplies, and equipment. Maintains accountability for the safeguarding of all funds. - Participates during fiscal oversight reviews to include inventory and accountability of minor property and fixed assets. - Supports the GM with the management of real property resources and provides advice on renovations, improvements, and minor and/or major construction to the GM and the Regional Lodging Director. - Ensures the safety and security of guests, lodging associates, and lodging assets through the development of a comprehensive maintenance and safety program. - Performs management internal controls (MIC); reviewing and developing internal controls to prevent loss and improve cost saving measures. - Participates in achieving and maintaining accountability for the requisition, receipt, and storage of all inventory, consumable, non-consumable, minor property, and fixed assets. - Accesses and manages Property Record Cards (PRC) using the prescribed Navy operating systems - Uses Naval Facilities Engineering Command (NAVFAC) systems to manage work orders, requests for service, costs associated with repair, validate e-billing invoices, and manage disputes. (e.g. Geo Readiness Program, MAXIMO) - Validates reimbursable expenses. Acts as alternate Approving Official for government purchase cardholders, reviewing all purchase requests and approving in accordance with appropriate guidelines. - Provides customer-facing integration, execution, and management of services and resources at the installation level. - Ensures facility and services meet program standards by conducting daily and weekly Room Inspections to continually evaluate facility conditions and staff performance. - Provides program oversight and participates in improvement efforts to include Mystery Shop Calls review of customer response results and room inspections to ensure program standards are maintained. - Responds to all guest comments, in person and via the comment card surveys, in a professional and timely manner and in accordance with program standards. - Participates in meeting program standardization goals and participates in the lodging accreditation program. - Attends CNIC, Region, and Installation lodging training to ensure training efforts result in improving performance in operational management, service delivery, and proper training of employees to meet program standards and developmental expectations. Examples include professional certifications; CNIC-hosted management training; CNIC-approved on-line training; and achieving property accreditation. - Demonstrates and practices proficiency with hotel management applications and reporting systems. - Reviews and validates online property website content and submits changes as required to ensure data is accurate. - Utilizes the Navy Lodging Program's (NLP) Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting. Accesses management systems and tools (e.g. SAP/Epitome/Kronos/NLP Survey/) as required to meet operating and program standards. - Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue-generating opportunities. - Establishes and maintains liaison with divisions, departments, and other offices that provide goods or services to the operation; fosters relationships within the community. - Monitors all NAF contracts for public works or private contractor services to the NAF facility, ensuring compliance with the task order. - Provides input for performance work statements for contract services and measures compliance through inspections, audits, and customer critiques. - Markets the NGIS program using technology with approved online, print, and local resources to ensure patrons are aware of the availability of lodging assets and programs. Supervisory duties comprise 45% of the incumbent's time and include but are not limited to: - Directs work to be accomplished by staff. Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities. Conducts annual performance reviews of staff. Participates in section staffing decisions. Ensures staff receives proper training to fulfill the requirements of their positions. - Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary. - Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understands and adheres to the policy; and ensures treatment of all staff is fair and equitable. . Directly supervises assigned staff which may include NF-03s (such as Housekeeping Manager, Front Office Manager, and Maintenance Manager), NF-02s (Supply Clerk), and/or Crafts & Trades equivalents (Custodial Worker Supervisors, Custodial Worker Leaders). - Responsible for providing direct onsite management and administration of facilities and personnel in coordination with the GM. The work directly contributes to the military members, retirees, civilians, and family members' quality of life, and mission readiness and contributes to job satisfaction and retention of valuable members. - Incumbent will be considered "ALPHA" personnel, and therefore subject to work during inclement weather or other states of emergency. - Must have or be able to obtain and maintain a current driver's license, as travel to other facilities may be required within the normal scope of duties. - The incumbent is expected to meet the qualifications for professional accreditation as defined by CNIC Lodging policy within 12 months of position appointment. Performs other related duties as assigned. The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450 as required A total of 4 years of experience, consisting of the following: GENERAL EXPERIENCE: 3 years of experience in administrative, technical or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures; skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION OF EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelors degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE: One year of responsible experience that provided an in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating; or similar work which demonstrated the knowledge and abilities of the operational area. Schedule: Full-Time (35 + hours)