The Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We\'ve been moving people\'s lives for over half a century, always putting people at the centre of everything we do. We have a proud history in global logistics but we\'re also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, considering the environment and the communities we work in through our CSR program.

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Crown Worldwide Group currently has an opening for a: Museums Manager

Location: Dubai / Abu Dhabi, UAE

Position statement

The Museums Manager manages all aspects of the delivery of museums services, including transportation services, reporting directly to the Regional Manager of Crown Fine Art.

The focus of the role is on client relationship management, accelerating the growth of Crown\'s museum services and the operational aspect of the service delivery, as well as ensuring the use of Crown\'s systems are consistent and maximised to benefit both Crown & our clients.

• To lead in achieving the company goals to include; budgeted revenue, gross margin and profit; quality of service and development of our business\' operation.

• Deliver consistently high levels of service to give our clients the best possible experience of our services.

• Responsibility of the entire Museums Department of the Crown Fine Art, UAE business.

• Actively contribute individually, and as part of the Crown Fine Art Leadership team, in the design, implementation and adherence to company strategies and policies.

• Manage, motivate and support of all staff that report to you.

• To work as part of a global Crown Worldwide team, contributing to the success of Crown

Key responsibilities

Leadership

• To motivate, performance manage and develop all staff that report to you review operational performance and ensuring corrective measures are taken;
• Create an environment, which allows team work, innovation, enjoyment and shows our employees that we value them;
• Maintain accurate personnel files to include holiday and sick leave entitlements, provide salary and staff development recommendations;
• Leadership of Brand Values, and CSR initiatives relative to Crown.

Sales and business development

• To build and maintain new relationships with galleries, museums and other sectors of the Fine Art market to develop new business;
• To act as the Sales Manager for the newly developed Museum Department through direct selling to achieve maximum conversion ratios in line with profit targets;
• In conjunction with other stakeholders, set pricing policies in terms of margin relevant to market;
• Maintain weekly and monthly sales statistics specific to our direct sales effort
• Provide business leads to other divisions within the company to facilitate client revenue growth;

Service delivery

• Directly and indirectly provide our clients with exceptional services whilst in our care, ensuring their needs are met and they fully understand our service offering.
• Ensuring that visit targets are set and achieved;

• Maintain high levels of quality and service. Design and implement service improvement plans as required.

Other

• Estimating, coordination and administration tasks. Ensure that Crown Fine Art Terms and Conditions are sent to each new client;
• Timely invoicing and vigour in collecting aged debt. Observe payment policies and credit terms;
• Develop systems and procedures for the Fine Art division;
• Ensure the company complies with all regulatory body requirements and employees observe the law of the land;
• Ensure reporting deadlines are observed;
• Other duties as directed by the Regional Manager.

Measure of performance

• Financial performance of the Fine Art business and Museums Department;
• The development and implementation of company goals and strategies;
• Morale and performance of all staff that report to you;
• Quality of service and support offered to our clients;
• Insurance claims and issues of poor performance.

Skills and Experience

Aptitude

• Excellent analytical, interpersonal, and verbal/written communication skills;
• Ability to work in a potentially rapidly changing environment by being flexible at all times;
• Strong appreciation of business processes and challenges;
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines with a high degree of accuracy and professionalism;
• Exhibit high energy and ability to work efficiently while managing stressful situations;
• Display confidence and a can-do attitude with a willingness to delegate tasks to support staff effectively;
• Solution oriented approach to problem solving and decision making;
• Proven excellence in anticipating next steps and providing proactive communication to the relocating executive and /or client;
• Team player.

Professional Knowledge and Skills

• Experience within the Fine Art logistics at management level, ideally within the museum and/or heritage art market is highly desirable;
• Experienced in the leadership and development of people;
• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders;
• Well-developed administration and organisation skills with strong attention to detail;
• Strong verbal and written communication and presentation skills;
• Experience in face-to-face customer counselling roles;
• Cultural sensitivity and awareness;
• Proficient computer skills with experience using Microsoft Excel and other reporting functions.

Competencies

Crown Core

• Determined
• Caring
• There
• Open-minded
• Sharing

• Interpersonal skills/[presentation skills
• Intercultural Awareness
• Problem Solving/Analysis
• Planning
• Quality

Values

The Crown Worldwide Group is guided by five key \xe2\x80\x9cvalues\xe2\x80\x9d. These \xe2\x80\x9cvalues\xe2\x80\x9d are our underlying beliefs, they are a description of the way we see the world and what is most important to us.

They are the basic principles that will guide and shape the way we think and act. This includes the way we provide services to our clients, the way we treat each other within the organization and the way we interact with the wider community.

At Crown we pride ourselves with the quality we deliver and values we stand by:

• We are CARING about people and their experience;
• Always DETERMINED to do our best and to always keep improving;
• We are genuinely THERE when our customers and colleagues need us;
• We encourage the SHARING of knowledge amongst each other;
• We continuously remain OPEN-MINDED to stay innovative.

Equal employment opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Crown Relocations