Job Description

About the job Museum Experience Duty Manager // Zayed National Museum
About BLR
BLR WORLD is an award-winning talent consultancy for the culture, entertainment, and events sectors, enabling organisations to plan, staff, and operate unique permanent and temporary visitor experiences with the very best people.
Our core services are HR Consultancy, Recruitment, Training, and Operations. We find brilliant people, create high-performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground. The result? One-of-a-kind experiences delivered by energised and enthusiastic teams, exceeding the highest standards.
About the Role
BLR WORLD is hiring a Museum Experience Duty Manager to oversee the daily operations and delivery of the museums public and educational workshops, tours, and programmes at the Zayed National Museum.
The Duty Manager will be responsible for ensuring seamless on-site operations, managing the Museum Experience Specialists, maintaining quality and consistency in visitor engagement, and ensuring that every visitor has an exceptional museum experience. The role also includes other responsibilities such as attendance management, performance oversight, staff welfare, and coordination with BLR WORLDs Account Manager for training, development, and disciplinary procedures.
Key Responsibilities
Supervise and coordinate the daily operations of the
Museum Experience Specialist team, ensuring smooth and timely delivery of workshops, interpretive tours, and public programmes.
Monitor staff attendance, punctuality, rotation, and shift performance to ensure adequate coverage at all times. * Ensure workshops and tours are delivered to the highest standards, following approved scripts, content, and guidelines set by the Learning and Public
Engagement Department.

• Provide on-the-ground leadership by observing and supporting staff performance, giving real-time feedback, and maintaining team morale and discipline.
• Act as the primary point of contact for operational matters during the shift, handling any incidents, visitor feedback, or emergencies professionally and efficiently.
• Prepare and submit daily, weekly, and monthly reports to the Interpretation Unit Head (Experience) covering:

On-ground operational performance
Visitor feedback and incident summaries
Museum Experience Specialists attendance, punctuality, and performance updates
Ensure all required workshop and tour equipment, materials, and resources are available, properly used, and securely stored after use. * Manage daily visitor flow, troubleshoot scheduling or logistical conflicts, and ensure smooth transitions between activities and programmes.

• Support the collection and submission of qualitative and quantitative visitor data for reporting and evaluation.
• Collaborate with cross-functional teams to resolve operational issues and ensure alignment with museum-wide visitor experience goals.
• Be flexible and ready to step in to deliver or support programmes during staff shortages or high visitor demand.
• Oversee the roster planning, shift allocations, and leave requests of the Museum Experience Specialists in alignment with operational needs and museum schedules.
• Track and approve daily attendance and timesheets, ensuring accuracy for payroll processing in coordination with BLR Account Manager.
• Conduct regular team briefings, performance check-ins, and monthly one-on-one sessions to identify training needs and performance gaps.
• Support the onboarding and induction of new staff, ensuring they are fully trained on museum operations, health and safety, and visitor engagement standards.
• Provide coaching, feedback, and mentoring to maintain high levels of motivation, professionalism, and performance.
• Manage staff welfare, including monitoring workload balance, addressing grievances or interpersonal conflicts, and ensuring a positive and inclusive working environment.
• Escalate HR-related issues such as absenteeism, misconduct, or performance concerns to BLR WORLDs Account Manager and ensure proper documentation of actions taken.
• Collaborate with BLR WORLDs Account Manager to support performance reviews, recognition programs, and training workshops for continuous professional development.

Required Experience
Minimum of 5 years of experience in visitor services, museum operations, or public engagement roles within a cultural or educational setting.
Proven ability to manage teams in a visitor-facing operational environment. * Strong organisational, leadership, and communication skills.

• Demonstrated excellence in managing workshop or tour delivery logistics, staff scheduling, and real-time problem-solving.
• Knowledge of museum interpretation, audience engagement, and visitor service best practices.
• Hands-on experience in HR coordination, team supervision, and conflict resolution.
• Ability to work under pressure and adapt quickly to operational changes.

Fluency in Arabic and English is required.
Preferred Experience
Additional language skills.
Familiarity with UAE culture, heritage, and tourism environment. * Experience working in large-scale visitor attractions or museums.
Required Education / Qualifications
Bachelors degree in a relevant field such as Tourism,
Event Management, Attractions Management or Cultural Management.
Location and Commitment
Full-time role
Working 5 days a week, 9 hours daily (including a 1-hour lunch break)
2 non-consecutive weekly off days
Location: On-site at the Zayed National Museum, AbuDhabi
Why Join BLR WORLD
BLR WORLD delivers tailored staffing and operational management solutions for leading cultural institutions. Join us to play a vital role in the successful operation of the Zayed National Museum, ensuring every visitor enjoys an inspiring, seamless, and world-class museum experience supported by a motivated, well-managed, and empowered team.

Skills Required