Multi Property Sales Executive Corporate Sales
Dubai, United Arab Emirates
Job Description
Additional Information Multi-Property Sales Executive- Corporate Sales
Job Number 23054181
Job Category Sales & Marketing
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY As the multi-property sales contact for corporate customers, the Multi-Property Sales Executive \xe2\x80\x93 Corporate is responsible for proactively soliciting and handling all revenue-related opportunities in this corporate segment (group, catering, transient) for JW Marriott Marquis Hotel Dubai, Le Meridien Al Aqah Beach Resort Fujairah and Al Maha, a Luxury Collection Desert Resort and Spa. Actively upsells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in timely fashion for proper service delivery. Ensures compliance with Marriott International / JW Marriott Operating Standards to maintain brand integrity. SCOPE / BUSINESS CONTEXT
Job Number 23054181
Job Category Sales & Marketing
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY As the multi-property sales contact for corporate customers, the Multi-Property Sales Executive \xe2\x80\x93 Corporate is responsible for proactively soliciting and handling all revenue-related opportunities in this corporate segment (group, catering, transient) for JW Marriott Marquis Hotel Dubai, Le Meridien Al Aqah Beach Resort Fujairah and Al Maha, a Luxury Collection Desert Resort and Spa. Actively upsells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in timely fashion for proper service delivery. Ensures compliance with Marriott International / JW Marriott Operating Standards to maintain brand integrity. SCOPE / BUSINESS CONTEXT
\xe2\x80\xa2A Full Time position based at JW Marriott Marquis Dubai
\xe2\x80\xa2Number of Direct Reports \xe2\x80\x93 0
\xe2\x80\xa2Titles of Direct Reports \xe2\x80\x93 Not applicable CANDIDATE PROFILE Experience: Must have (1+) year sales & admin experience, ideally in the International market and ability to demonstrate strong client relationships in the corporate driving corporate catering and corporate group business. Solid sales & account management skills are essential, with a strong knowledge of corporate market and business trends. A good researcher, negotiator and client focused approach is required. The candidate should be able to show strong knowledge of constructing and executing sales & client action plans. There should be excellent communication (verbal & written) skills, confident presentation ability and a second language would be an advantage. Direct sales experience is essential (including skills in dealing with travel/event decision makers), with experience in the group/banqueting sales market a desirable asset. Skills and Knowledge
\xe2\x80\xa2Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio
\xe2\x80\xa2Possesses software knowledge (Microsoft Office, etc.)
\xe2\x80\xa2Possesses systems knowledge (OPERA Sales & Catering)
\xe2\x80\xa2Must be able to \xe2\x80\x9cKnock on doors\xe2\x80\x9d to get the business
\xe2\x80\xa2Knows how to conduct research on the Internet
\xe2\x80\xa2Weekly prospecting and soliciting goals
\xe2\x80\xa2Uncovering new customers (local and social)
\xe2\x80\xa2Effective sales skills to up-sell products and services
\xe2\x80\xa2Ability to manage guest room and meeting space inventories
\xe2\x80\xa2Broad understanding of facility management (sanitation, maintenance, operations)
\xe2\x80\xa2Strong customer development and relationship management skills
\xe2\x80\xa2Knowledge of overall hotel operations as they affect department
\xe2\x80\xa2Knowledge of Event Technology products and services
\xe2\x80\xa2Knowledge of contract management and legalities
\xe2\x80\xa2Strong communication skills (verbal, listening, writing)
\xe2\x80\xa2Strong problem-solving skills
\xe2\x80\xa2Strong customer and associate relation skills
\xe2\x80\xa2Strong presentation and platform skills
\xe2\x80\xa2Strong organization skills
\xe2\x80\xa2Strong \xe2\x80\x9cClosing skills\xe2\x80\x9d
\xe2\x80\xa2Effective decision-making skills Education or Certification
\xe2\x80\xa2High School/College degree preferred SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position: BUSINESS RESULTS Sales & Revenue Management
\xe2\x80\xa2Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Director of Sales & Marketing.
\xe2\x80\xa2Identifies revenue opportunities for the hotel based on the client profile.
\xe2\x80\xa2Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet the customer\xe2\x80\x99s needs and identifies opportunities to up-sell products and services throughout the sales process.
\xe2\x80\xa2Exceeds company minimum standards with the SFA sales process and acts as a mentor for others within this area.
\xe2\x80\xa2Understands the overall market in which they sell - competitors\xe2\x80\x99 strengths and weaknesses, market trends, supply and demand, etc.
\xe2\x80\xa2Builds and strengthens relationships with existing and new customers to include business trips, sales calls, entertainment, FAM trips, etc.; and effectively conducts customer site inspections
\xe2\x80\xa2Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.
\xe2\x80\xa2Responds to incoming inquiries within their market segment in a timely manner.
\xe2\x80\xa2Proactively solicit and target corporate companies located in the local area.
\xe2\x80\xa2Closes the best opportunities for the hotel based on market conditions and hotel needs.
\xe2\x80\xa2Creates sales contracts as required.
\xe2\x80\xa2Comprehends budgets as needed to assist in the financial management of the department. Understands the impact of department\'s role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals. Guest Satisfaction
\xe2\x80\xa2Ensures a high level of customer satisfaction and builds long term mutually beneficial customer relationships to support future revenue growth.
\xe2\x80\xa2Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
\xe2\x80\xa2Makes presence known to customer at all times during this process. Greets customer during the event phase and hands-off to the catering & conference services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
\xe2\x80\xa2Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
\xe2\x80\xa2Sets a positive example for guest relations.
\xe2\x80\xa2Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
\xe2\x80\xa2Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
\xe2\x80\xa2Reviews comment cards and guest satisfaction results with leaders. Participates in the development and implementation of corrective action plans.
\xe2\x80\xa2Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Technical Expertise
\xe2\x80\xa2Regularly share market Intel and relevant updates on managed and prospect accounts.
\xe2\x80\xa2Conducts regular competition check on corporate business and meetings/events.
\xe2\x80\xa2Solicit new special corporate accounts and conduct sales and tele sales calls.
\xe2\x80\xa2Prepares reports on a regular basis (e.g. SFA Reports, Acc0unts Productivity Reports, etc.) 5) Attend groups and strategy meetings on weekly basis. 6) Understands reports and hotel strategies to effectively respond to client\xe2\x80\x99s special requests 7) Responds to corporate rates inquiries within the standard time frame. COMPETENCIES BUILDING RELATIONSHIPS Personally building productive relationships and fostering a positive climate for teamwork.
\xe2\x80\xa2Treats people fairly, with dignity and respect.
\xe2\x80\xa2Works to meet goals in a manner that does not disadvantage other employees or groups.
\xe2\x80\xa2Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual. 4) Listens and responds to others. 5) Is interested in other\xe2\x80\x99s views even if they counter own views. GENERATING TALENT AND ORGANIZATIONAL CAPABILITY Building the organization\xe2\x80\x99s capability through effective talent management and organizational capability practices. 1) Discusses problems immediately with others before they are forgotten or get out of control.
\xe2\x80\xa2Actively pursues self-development.
\xe2\x80\xa2Explains own rationale and thought processes to help employees improve their skills.
\xe2\x80\xa2Performs all technical/procedural requirements of the job.
\xe2\x80\xa2Effectively manages resources. LEADERSHIP Generating profitable business strategies and motivating the team in the desired direction.
\xe2\x80\xa2Demonstrates commitment to JW Marriott operating principles and philosophies.
\xe2\x80\xa2Holds self and others accountable for achieving results.
\xe2\x80\xa2Addresses conflict in a timely manner.
\xe2\x80\xa2Contributes to team results.
\xe2\x80\xa2Deals with change effectively.
\xe2\x80\xa2Makes decisions, including employees/team and commits to a course of action with available information. LEARNING AND APPLYING PROFESSIONAL EXPERTISE Actively pursuing learning to build own capacity and to apply learning.
\xe2\x80\xa2Acts independently to improve and increase skills and knowledge.
\xe2\x80\xa2Demonstrates an awareness of personal strengths and areas for professional improvement.
\xe2\x80\xa2Shares learnings, innovations, and best practices with others.
\xe2\x80\xa2Is willing to learn from others. MANAGING WORK EXECUTION Aligning accountability, authority, resources, and control systems.
\xe2\x80\xa2Adheres to all standards, policies, and procedures (SOPs, etc.).
\xe2\x80\xa2Effectively uses sales resources and administrative/support staff.
\xe2\x80\xa2Approaches work with a sense of urgency and purpose.
\xe2\x80\xa2Allocates time and resources effectively when faced with competing demands.
\xe2\x80\xa2Overcomes obstacles to accomplish challenging objectives.
\xe2\x80\xa2Follows through on inquiries, requests, and complaints. OTHER Safety and Security
\xe2\x80\xa2Reports work-related accidents, or other injuries immediately upon occurrence to manager/supervisor
\xe2\x80\xa2Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment 3) Notifies Loss Prevention/Security of any guest reports of theft Policies and Procedures
\xe2\x80\xa2Follows company, hotel and department policies and procedures
\xe2\x80\xa2Follows Marriott International Hotels Limited Regional Office policies and procedures
\xe2\x80\xa2Protects the privacy and security of guests and coworkers
\xe2\x80\xa2Maintains confidentiality of proprietary materials and information
\xe2\x80\xa2Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
\xe2\x80\xa2Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures
\xe2\x80\xa2Performs other reasonable job duties as requested by Supervisors and Management
\xe2\x80\xa2Working hours as required to do your job but normally not less than 48 hours per week Guest Relations
\xe2\x80\xa2Actively listens and responds positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust
\xe2\x80\xa2Assists other employees to ensure proper coverage and prompt guest service
\xe2\x80\xa2Anticipates guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
\xe2\x80\xa2Addresses guests\' service needs in a professional, positive, and timely manner
\xe2\x80\xa2Engages guests in conversation regarding their stay, property services, and area attractions/offerings
\xe2\x80\xa2Thanks guests with genuine appreciation and provide a fond farewell
\xe2\x80\xa2Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible
\xe2\x80\xa2Supplies guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities Communication
\xe2\x80\xa2Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call
\xe2\x80\xa2Speaks to guests and co-workers using clear, appropriate and professional language
\xe2\x80\xa2Talk with and listen to other employees to effectively exchange information Working with Others
\xe2\x80\xa2Supports all co-workers and treat them with dignity and respect
\xe2\x80\xa2Handles sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
\xe2\x80\xa2Develops and maintains positive and productive working relationships with other employees and departments
\xe2\x80\xa2Partners with and assist others to promote an environment of teamwork and achieve common goals Quality Assurance/Quality Improvement 1) Complies with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit Physical Tasks 2) Enters and locates work-related information using computers and/or point of sale systems 3) Stands, sits, or walks for an extended period of time or for an entire work shift 4) Reads and visually verifies information in a variety of formats (e.g., small print). 5) Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International\xe2\x80\x99s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. It\xe2\x80\x99s as simple as that. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1516665
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned