Job Number 22203007
Job Category Sales & Marketing
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY
Responsible for providing administrative and research support to the Director of Marketing as well as supporting with Social Media and Community Management for the hotel and resorts accounts. Responsible for ecommerce administration for the hotels to include the full maintenance of HWS to audit standard, epic as required, Identifies new business leads in conference, group and transient markets and researches these for the on property team as required. Assists in, hotel marketing promotions direct mailings, the planning and undertaking of hospitality events, tradeshows, sales trips and familiarization events. Marketing and PR Coordinator is responsible for supporting the Director of the department in all areas of PR and Marketing Communications, with major focus related on F&B and Catering initiatives. SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Hotel Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort
\xef\x82\xb7 Number of Direct Reports - 0
\xef\x82\xb7 Titles of Direct Reports \xe2\x80\x93 n/a CANDIDATE PROFILE
Experience:
\xef\x82\xb7 Previous experience working in a sales and administrative role
Skills and Knowledge
\xef\x82\xb7 Possesses excellent telephone skills
\xef\x82\xb7 An understanding of contractual agreements and legal implications.
\xef\x82\xb7 Strong communication skills (verbal, listening, writing)
\xef\x82\xb7 Strong organization skills
\xef\x82\xb7 Ability to solve problems
\xef\x82\xb7 Demonstrates high level of interpersonal skills
\xef\x82\xb7 Excellent IT literacy including Microsoft Office, excel, PowerPoint, Internet
\xef\x82\xb7 Excellent customer relations skills
\xef\x82\xb7 Ability to develop and maintain relationships e.g., associates, customers, vendors
\xef\x82\xb7 Ability to work collaboratively with other hotel departments to provide exceptional customer service
\xef\x82\xb7 Ability to understand, execute and support Marriott Customer Service Standards and Marriott Brand Standards
Multi-Property Marketing Coordinator
JW Marriott Marquis Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort
Marriott Confidential and Proprietary Information
Education or Certification
\xef\x82\xb7 High School Diploma or equivalent required. SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
\xef\x82\xb7 Providing an efficient and accurate administrative and secretarial support to the department head
\xef\x82\xb7 Coordinate communications, track and follow up on requests, and identify those of importance which require immediate attention
\xef\x82\xb7 Tracking Department Training & Development
\xef\x82\xb7 Processing and submitting monthly payroll & leave for the department.
\xef\x82\xb7 Performing a variety of accounting activities, such as preparing expense reports, voucher\xe2\x80\x99s, purchase orders, invoices and involved with departmental budgeting and forecast meeting.
\xef\x82\xb7 Processing and submitting monthly payroll & leave for the sales department
\xef\x82\xb7 Maintaining ISO 14001 filing for Sales & Marketing department
\xef\x82\xb7 Recording, transcribing and distributing minutes of meetings
\xef\x82\xb7 Answering and screened telephone calls in a courteous manner while taking messages with a high degree of accuracy
\xef\x82\xb7 Planning and coordinating company events and teamwork activities
\xef\x82\xb7 Producing monthly reports, presentations, flyers and spreadsheets
\xef\x82\xb7 Producing Offer and Partner Tracking Sheets
\xef\x82\xb7 Assist Assistant Marketing Manager with Social Media Community Management as well as posts for select accounts
OTHER
Safety and Security
\xef\x82\xb7 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
\xef\x82\xb7 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
\xef\x82\xb7 Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
\xef\x82\xb7 Follow company, hotel and department policies and procedures.
\xef\x82\xb7 Follows Marriott International Hotels Limited Regional Office policies and procedures
\xef\x82\xb7 Protect the privacy and security of guests and coworkers.
\xef\x82\xb7 Maintain confidentiality of proprietary materials and information.
\xef\x82\xb7 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
\xef\x82\xb7 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
\xef\x82\xb7 Perform other reasonable job duties as requested by Supervisors and Management.
\xef\x82\xb7 Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations
\xef\x82\xb7 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
\xef\x82\xb7 Assist other employees to ensure proper coverage and prompt guest service.
Multi-Property Marketing Coordinator
JW Marriott Marquis Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort
Marriott Confidential and Proprietary Information
\xef\x82\xb7 Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
\xef\x82\xb7 Address guests\' service needs in a professional, positive, and timely manner.
\xef\x82\xb7 Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
\xef\x82\xb7 Thank guests with genuine appreciation and provide a fond farewell.
\xef\x82\xb7 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible.
\xef\x82\xb7 Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication
\xef\x82\xb7 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
\xef\x82\xb7 Speak to guests and co-workers using clear, appropriate and professional language.
\xef\x82\xb7 Talk with and listen to other employees to effectively exchange information.
Working with Others
\xef\x82\xb7 Support all co-workers and treat them with dignity and respect.
\xef\x82\xb7 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
\xef\x82\xb7 Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
\xef\x82\xb7 Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Physical Tasks
\xef\x82\xb7 Enter and locate work-related information using computers and/or point of sale systems.
\xef\x82\xb7 Stand, sit, or walk for an extended period of time or for an entire work shift.
\xef\x82\xb7 Read and visually verify information in a variety of formats (e.g., small print).
\xef\x82\xb7 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.