Description

Job Number 24013713
Job Category Sales & Marketing
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city\'s lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott\xc2\xae, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:

• World class training and development, including leadership development.
• Recognition programs.
• Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
• Discounted food & drink in all our restaurants and bars.
• Discounts for your friends and family.
• Unlimited career opportunities (Internationally and locally)
• Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

OUR EXPECTATIONS FROM THE ROLE:

As the local, on property sales contact for New Business and low demand periods, the Multi-Property Assistant Sales Manager is responsible for proactively soliciting new business in the Catering, Group and transient segments locally. Actively up sells each business opportunity to maximize revenue opportunity and drives Catering Space Occupancy & Revenue and Group/Transient Room Nights & Revenue into low demand periods. Achieves personal and team related revenue and room night goals. Ensures business is turned over properly and in a timely fashion for proper service delivery.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai / Al Maha, A Luxury Collection Desert Resort and Spa/ Le Meridien Al Aqah Beach Resort

• Number of Direct Reports - 0
• Titles of Direct Reports - N/A

CANDIDATE PROFILE

Experience:

• Sales & Admin experience, ideally in the International market and ability to demonstrate strong client relationships in the catering, corporate and corporate group segment.
• Solid sales & account managements skills are essential, with a strong knowledge of group & banqueting trends and procedures. A good researcher, negotiator and client focused approach is required.
• The candidate should be able to show strong knowledge of constructing and executing sales & client action plans.
• There should be excellent communication (verbal & written) skills, confident presentation ability and a second language would be an advantage.
• Direct sales experience is essential (including skills in dealing with travel/event decision makers) with experience in the group/catering sales market a desirable asset

Skills and Knowledge

• Report writing & project management skills
• A strong knowledge of upscale, deluxe hotels
• Possesses excellent telephone sales skills
• Excellent selling skills and understanding of sales processes; can effectively up sell products and services; can bring a sale to closure
• Knowledge of operations and associated challenges for all brands
• Knowledge of all Marriott Lodging products, cultures and brand strategies
• Knowledge of contractual agreements and legal implications
• Knowledge of the hotels & company pricing policies, as well as negotiation guidelines
• Knowledge of food trends, food and beverage composition and menu planning
• Knowledge of food and beverage forecasting and attrition (Catering focused)
• Knowledge of need time strategy as developed by Revenue Management
• Strong customer and development and relationship management skills
• Knowledge of group, extended stay and transient business
• Understands revenue management functions and account profitability
• Effective decision making skills
• Ability to influence others
• Strong problem-solving skills
• Ability to develop and maintain relationships e.g., associates, customers, vendors
• Strong negotiation skills
• Strong presentation and platform skills
• Strong communication skills (verbal, listening, writing)
• Strong organization skills
• Strong customer and associate relation skills
• Knowledge of overall hotels operations as they affect department
• Ability to use standard software applications and hotel systems including Opera, Fidelio, SFA, etc.

Education or Certification

• High School Diploma or equivalent required; Bachelor\'s Degree preferred
• Hospitality Management Degree beneficial
• Hotel sales & marketing related courses

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Plays a proactive part in the Sales Strategy Meeting and is aware of selling requirements, restrictions and actions stemming from this meeting.
• Responds to incoming group/catering opportunities for the hotels that are outside parameters of the Event Booking Center. Handles all opportunities if hotels does not participate in an EBC.
• Proactively identifies, qualifies and solicits new group/catering business to achieve personal and hotels revenue goals.
• Ensures that the correct contracts and administration are completed and filed in an orderly fashion, to give quick access to client information.
• Utilize Opera/SFA to manage sales & account relationships, as well as group/banqueting bookings. Ensure that information is correct, up to date and the database is current.
• Understands the overall market - competitors\' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the hotels based on market conditions and hotel\'s needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Effectively develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Effectively manages and develops relationships with key internal and external stakeholders.
• Monitors same day selling procedures to maximize room revenue and control hotels occupancy.
• Effectively use sales resources and administrative/support staff.
• Conducts site inspections.
• Creates contracts as required.
• Works with the Revenue Management Team to ensure that correct tracking data is collected and recorded.

Guest Satisfaction

• Sets a positive example for guest relations.
• Provides accurate, complete and effective turnover to Event Management and Hotels Operations Team.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
• Observes service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance.
• Reviews meeting planner results to understand level of guest satisfaction; continuously strives to improve service performance.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \xe2\x80\x9cWonderful Hospitality. Always.\xe2\x80\x9d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\'s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\'re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\'s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you\'ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That\'s The JW Treatment\xe2\x84\xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

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