Job Description

Are you passionate about digital transformation projects and marketing automation campaigns? Do you have experience in evaluating and optimizing a multichannel customer engagement ecosystem? If yes, keep reading - our new Multi-Channel Engagement Specialist role might be just for you!

The position will be based in Riyadh, Saudi Arabia, and reporting to Multi-Channel Engagement & Customer Experience Manager.

Apply now and join a life-changing career.

The Position

As a Multi-Channel Engagement Specialist, you will be responsible for the Design and execution of Multi-Channel Engagement strategic activities, and customer journeys and enhance multichannel customer engagement tactics in Saudi Arabia. Key Accountabilities:

Collaborate closely with cross-functional team to achieve our digital marketing goals, strategies, and tactics including applicable content development to support our portfolio and enhance customer engagement. Act as the catalyst for digital transformation, promoting a cross-functional focus on customer experience. Establish core digital channels and support marketing and other functions to execute effectively. Follow-up on KPIs concerning multichannel activities, taking conclusions and providing advice on possible actions. Collaborate with Region, Global Marketing & the Global Multichannel team in the development, planning, piloting, and execution of emerging multichannel capabilities and projects.

Qualifications

To be successful in this role, we require you to have openness to changes and enjoy working with people from many cultures, professional backgrounds, and mindsets. In this role, you also need to have excellent time management skills and strong project management skills, communication skills, and Fluency in English (reading and writing).

To be effective in this role, we expect you to have: Bachelor's degree or higher in a related field. 2-4 years of experience in pharmaceutical sales or marketing Additional qualifications in digital marketing are preferable Experience in running similar digital marketing campaigns, experience with web analytics, social media campaigns, and video & photo editing will be considered a plus Demonstrated track record in multi-tasking, cross-functional collaboration with an analytical mindset & experience in stakeholder management.

About the department

The Multichannel customer engagement department is part of the Saudi Commercial Excellence & projects department which allows you to drive overall Customer Engagement initiatives and programs to effectively engage with healthcare professionals in Saudi Arabia.

Working at Novo Nordisk

We are a proud life-science company, and life is our reason to exist. We're inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things - from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energize us to perform our best at work. Ultimately, life is why we're all here - to ensure that people can lead a life independent of chronic disease.

Contact

If you believe you are qualified and are willing to take on the challenge, please send your CV directly via our online application tool. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Deadline

Apply Before 10 November 2022

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.