Job Description

Position Summary:

The

Multi Outlet Manager

is responsible for overseeing the daily operations and overall performance of multiple food and beverage outlets within the property. This includes ensuring exceptional guest experiences, maintaining high standards of service and quality, achieving financial targets, managing staffing, and implementing brand standards across all outlets.

The ideal candidate is a strategic leader with strong operational expertise, a passion for hospitality, and the ability to lead diverse teams in a fast-paced, customer-focused environment.

Key Responsibilities:Operational Management

Oversee the day-to-day operations of multiple F&B outlets (e.g., restaurant, bar, lounge, room service, cafe). Ensure all outlets operate efficiently, consistently delivering excellent guest experiences. Conduct regular inspections to maintain hygiene, safety, and brand standards. Coordinate with kitchen and culinary teams to ensure timely service and food quality.

Financial Performance

Monitor and control operational budgets, labor costs, and other expenses. Develop and implement sales and profitability strategies. Analyze P&L statements, identify areas for improvement, and take corrective action. Drive revenue through upselling, promotions, and guest engagement.

Guest Experience

Ensure high levels of customer satisfaction through excellent service delivery. Handle guest complaints promptly and professionally. Collect and analyze guest feedback to implement continuous improvements.

Team Leadership & Development

Lead, coach, and motivate outlet managers, supervisors, and service staff. Manage recruitment, onboarding, and training of team members. Conduct regular performance evaluations and create development plans. Foster a positive, inclusive, and performance-driven work environment.

Standards & Compliance

Ensure all outlets adhere to local health, safety, and licensing regulations. Enforce brand standards, SOPs, and quality control measures. Coordinate with internal departments (Housekeeping, Engineering, Sales) for smooth operations.

Marketing & Promotions

Collaborate with the Marketing team to plan and execute outlet promotions, seasonal menus, and special events. Monitor competitors and market trends to maintain a competitive edge.

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or related field. Minimum

5-7 years

of F&B management experience, with at least

2 years managing multiple outlets

. Strong knowledge of F&B operations, service standards, and guest relations. Proven track record in managing budgets, cost control, and driving revenue. Excellent leadership, organizational, and communication skills. Ability to multitask, work under pressure, and adapt to a dynamic environment. Proficiency in MS Office and POS systems (e.g., Micros, Toast, Oracle).

Preferred Skills:

Experience in luxury hospitality or international hotel chains. Knowledge of menu engineering and beverage cost management. Familiarity with sustainability practices in F&B operations. Multilingual skills are an advantage.

Working Conditions:

Flexible schedule including weekends, evenings, and holidays. On-site presence required; fast-paced environment with long periods of standing.
Job Types: Full-time, Permanent