Ms Core Hub Ims Engineer
Cairo, Egypt
Job Description
About this opportunity
We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do
You will bring
What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
What happens once you apply?
Read about the next steps here For your interview preparation, here are a few “Tips & Tricks” from our recruiters For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G
We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do
- Second Line MS engineer responsible for IMS, CS, UDC & fixed domains of Telecom Egypt.
- Responsible for Project support integration & Acceptance phases.
- Providing technical solutions regarding hardware and configuration problems in agreed time frame.
- Specialized troubleshooting for IMS, CS, UDC & fixed products.
- Ensuring fast response, accurate actions and decisions during crisis.
- Handling CSRs with customer support team E2E.
- Ensuring reliable accurate solutions provided by CS.
- Responsible for verifying new solutions from post-planning team.
- Reviewing new projects’ documentations (HLD, LLD ATP)
- Verifying test cases and ensuring the applicability according to the network current setup scenarios.
- Migrating new services and nodes to live network while avoiding incidents or major issues.
- Leading major cases troubleshooting with other domains (ex. EPC).
- Periodic auditing on license-controlled nodes to raise flag in case of traffic profile changes.
You will bring
- Bachelor level, in engineering (IT, Telecom) or
- 4-6 years proven ability in a similar role
- Advanced experience with Voice Core, IMS, Managed services environment and Back-office operations
What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
What happens once you apply?
Read about the next steps here For your interview preparation, here are a few “Tips & Tricks” from our recruiters For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G
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Job Detail
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Job IdJD1406501
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCairo, Egypt
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EducationNot mentioned